POSITION: Concessions Worker DEPARTMENT: Food & Beverage REPORTS TO: Banquet Captain & Food & Beverage Supervisor FLSA STATUS: Non-Exempt – Part Time Hourly Summary ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Concession Worker at the Shreveport Convention Center/Municipal Auditorium in Shreveport, Louisiana. Under direction of the Director of Food & Beverage and the Food & Beverage Manager, the Part Time Concessions Worker’s primary responsibilities include the following functions in accordance with ASM policies. Essential Duties and Responsibilities Provide total guest satisfaction through skilled and capable service in accordance with Shreveport Convention Center/ Municipal Auditorium standards. Greets Guest and visitors. Uses suggestive selling techniques Interacting with guest, providing fast and friendly service based on the service standard of no more than 60 seconds Collects money and serves concessions items. Interacting with customers, taking orders and serving snacks and drinks. Prepares food (such items as popcorn, hotdogs, nachos, pretzels, sandwiches, light entrees, desserts etc.…). Using sales system, accepting payment, and calculating change accurately. Responsible for cash balance and inventory balance at the conclusion of the event Properly operates cooking, warming, and popcorn equipment. Stocks concessions and supplies Watches for safety and or security issues (trip hazards, lighting, suspicious persons etc.) and reports to management. Inputs using sales system, accepting payment and calculating change accurately. Monitor inventory to keep operations flowing smoothly. Maintain a professional appearance at all times. Maintain a safe, clean, organized and stocked work area following sanitation standards. Maintain professional relationship with all coworkers. All duties are to be performed in standards and regulations as well as Company policies, practices and procedures. Follows direction of Captain and Management at all times. Other duties may be assigned. Supervisory Responsibilities No Supervisor Responsibilities Working Conditions The working hours are scheduled based on the needs the facility. PART-TIME ON-CALL scheduling. There is no guarantee of hours on a weekly basis. Must have reliable transportation and be able to report to work as scheduled. Maintain a client service-oriented attitude. Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays and can work flexible schedules NON-SLIP SHOES REQUIRED. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be 18 years of age or older Excellent customer service skills Must be able to pass a background check to include a credit history report and meet corporate minimum requirements Must be able to obtain a ABO Card and LATC Permit NON-SLIP SHOES REQUIRED. Education and/or Experience At least one-year experience as a bartender, restaurants (with banquet facilities), convention centers or arenas Experience with upscale dining in a restaurant or similar type facility preferred High school diploma or GED preferred 1-2 years' experience as a bartender in a high-volume restaurant, theatre, or banquet facility preferred Skills and Abilities Good oral communication skills and the ability to read write and communicate effectively in English. Ability to read signs and follow simple oral and written instructions Ability to communicate with all guests Ability to move, carry, push, and pull heavy bulk food products and containers from remote or separate storage areas. Sometimes this must be done quickly in order to keep shelves stocked. Excellent hospitality and customer service skills, service standards, guest relations and etiquette. Mature judgment and professionalism in handling all matters Able to understand directives and utilize basic mathematical skills Be able to hear or lip read adequately. Strong verbal and interpersonal skills. Accurate cash handling and math skills. Computer Skills Ability to operate a cash register & credit card machine Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Performing work through repetitive eye/hand coordination Frequent bending and kneeling Must be able to stand for long periods of time Must be able to lift 20 lbs Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. To Apply www.shreveportcenter.com Tracey James Human Resource Manager Shreveport Convention Center 400 Caddo St Shreveport La, 71101 Applicants that need reasonable accommodations to complete the application process may contact 318-841-4243 ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.