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The Client Service Representative is responsible for establishing solid, trusted relationships with an assigned customer base of medical practices/clinics and surgery centers. This position drives the coordination of activities between various Pathology/Laboratory teams/functions to ensure client requests and issues are handled appropriately. This role is highly visible, communicating regularly with executive leadership across the enterprise. Strong communication skills and the ability to collaborate across multiple stakeholder groups and cross-functional teams is essential.
ESSENTIAL FUNCTIONS
• Serve as the liaison between clients and pathology/laboratory operations
• Proactively manage client requests and act as a resource on an ongoing basis
• Build, maintain and grow client relationships through demonstrated understanding of client needs and changes in the marketplace
• Oversee the implementation of new clients to ensure efficient onboarding and workflows
• Ensure ongoing client information flow through verbal and written communication
• Work to expand service offerings and referring clinician relationships within existing practices
• Optimize workflows within span of control to continually improve quality and efficiency
• Act as an escalation point for staff and clients as needed
• Ensure established benchmarks, such as turnaround time and personalized service metrics are consistently met
• Demonstrate the ability to maintain a positive work relationship with clients and internal pathology/laboratory staff through the use of effective issue resolution and interpersonal tools
• Strategically outline plans to serve prospective clients and assist with marketing efforts
• Maintain detailed and organized notes relating to client encounters
• Other miscellaneous duties as assigned
QUALIFICATIONS / REQUIREMENTS
Education / Certifications:
• Bachelor’s Degree is preferred
Experience / Abilities:
• Applicable work experience involving healthcare, customer service, account management or a related area
• Willingness to work at all levels to support team goals
• Ability to translate regulatory, business environment and technical understanding to action plans and create resolutions
• Excellent organizational, communication and interpersonal skills
• Strong computer literacy required
• Demonstrated ability to work with large amounts of data, including diligent checks for accuracy
• Ability to manage multiple priorities
• Strong attention to detail
Full Time
$43k-55k (estimate)
05/21/2024
06/09/2024
medpathassociates.com
Houston, TX
<25
Ancillary Healthcare
The following is the career advancement route for Client Service Representative positions, which can be used as a reference in future career path planning. As a Client Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Service Representative. You can explore the career advancement for a Client Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
02/21/2022: Akron, OH
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Have an understanding and reception to clients' needs and give proactive customer support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
01/10/2022: Long Beach, CA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Should have a proven customer support experience or experience as a client service representative.
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Learn to resolve problems and prevent client dissatisfaction.
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One year related experience required with customer service preferred.
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Step 3: View the best colleges and universities for Client Service Representative.