Description
Position Details :
The Sr. Field Service Associate/Driver provides day-to-day oversight at the company's Williston, VT service center and facilitates the delivery, pickup, maintenance, cleaning, and quality processing of company medical equipment. The selected service professional will assist the Territory Service Manager (TSM) in the oversight of company employees - providing work assignments for daily activities and tracking service center metrics. Also involved in compliance-related activities such as self-inspections and infection control to conform to, support, and enforce all company policies and procedures.
Day-to-Day Functions:
•Facilitate Williston team's delivery and placement of critical care medical equipment in area hospitals.
•Lead internal and external audits
•Inventory of products and parts for the service center. Monthly asset inventories within the service center.
•Drive a company fleet vehicle (box truck or van) to conduct field activities as needed
•Participate in on-call and holiday work requirements as needed
•Assist in preparation and distribution of required reports
Shift or Travel: Typically, first shift hours. Occasional overnight travel if needed (up to 20%) within region to support clients sites (i.e., hospitals). Travel expenses covered by company as needed.
Compensation: $28- $30/hour plus $3,500 sign-on bonus, OT, performance bonus, and on-call bonus
Benefits: Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:
•Total Cash - Base pay and variable compensation are the primary elements of the company Base Compensation program. These vary depending upon the nature of the job.
•Benefits - Competitive medical, vision, dental, etc. insurance and award-winning 401k plan.
•Paid time-off - vacation, 12 holidays (8 standard/4 floating), birthday and voluntary days off.
•Paid Training and Development - We support the development and growth of our employees through constant growth opportunities.
Vaccine Requirement: Preferred
Qualifications:
•Bachelor's degree in Business Management (or related field) and/or 3 years of senior-level customer service experience.
•Demonstrated experience directly supervising the work of employees and managing change and multiple priorities.
•Elite customer service skills.
•Must be able to complete and pass a DOT physical and ensure ongoing compliance to all DOT requirements while actively employed in this position.
•Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered).
•Valid state driver's license.
•Intermediate experience in Microsoft Office.