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Job Title | Support Specialist |
Status | Hourly non-exempt |
Lines of Authority | This position is supervised by the Office Manager and in conjunction with the Program Director |
Position Summary
The Support Specialist's purpose is to organize all functions associated with the operations of the business office, utilizing skills in computer entry and administrative and reception duties. Is expected, as needed, to meet all standards for clinical documentation, complete case management as needed, assist the Medical Department in compliance reports and monitoring, and liaison between ChangePoint, HCIC, and outside service providers. Also required as needed, to assist the Medical Staff during Medical Officer and patient appointment, whether in person or via Telemedicine, by monitoring vital signs and performing all necessary tracking and coordination between Medical Officer and the patient.
Duties and Responsibilities
1. Adhere to personnel policy and comply with agency requirements for ethical and professional behavior.
2. Greet clients at check in. Verify address and phone are correct.
3. Schedule follow up appointments at check out.
4. Keep reception area clean and sanitized.
5. Maintain an organized, efficient running front office.
6. Ensure that incoming calls and messages are handled promptly and professionally.
7. Assist walk-ins and referrals.
8. Responsible for typing, copying, faxing, mailing and filing of confidential and non-confidential information.
9. Responsible for filing and/or scanning into HMS all Medical and Outpatient labs and other agency documents.
10. Responsible for doing pre-authorizations and working with insurance companies as needed.
11. Protect patient confidentiality and personal rights.
12. Take and record vitals as needed.
13. Handle Coordination of Care between PCP's and ChangePoint.
14. Keeps clear, concise and accurate records and perform clinical activity and required clinical documentation according to policy and procedures.
15. Track clients that need labs and other medical tracking and work with team in arranging for services to be performed in a timely manner.
16. Establish and maintain a working relationship with personnel and resources;
act as a liaison with other service providers and ChangePoint staff to assist in coordinating patient care.
17. Coordinate all refill requests for Medical Officers.
18. Duties are part of Telemid responsibilities.
appropriately.
the daily schedule with the Medical Officer, including all cancellations,
reschedules, no shows, crisis, and other various schedule changes.
Staffing must take place to assure that time and duration of services match between the Vitals/Telemed Medical Department Assistant and the provider.
19. Be a positive and active support of the company, the patient and co-workers.
20. Must participate in quality management and quality improvement activities.
21. Promotes quality and safety to help maintain a safe and pleasant work environment, follows safety regulations, and actively contributes towards a safe workplace.
22. This position requires positive and active support of the company, the customer and the co-worker.
23. Performs other duties as assigned by the Office Manager and/or Program Director or designee.
Primary Contacts
Position Requisites
Qualifications and Experience
Required:
High school diploma/GED.
Valid Arizona Driver's License.
Combination of clerical training and experience equivalent to at least one year.
Fingerprint Clearance.
Comply with a Drug Free workplace.
Good people skills.
Preferred:
Skills/Abilities
Required:
Effective time management skills.
Phone courtesy and customer service skills.
Working Conditions
Physical Requirements
Sitting for extended periods of time at a desk/computer; less frequently, walking,
lifting and reaching.
Visual capacity necessary to fulfill documentation, responsibilities of job.
Able to hear ordinary conversation and phone communications.
Emotional Capabilities
Able to work in a setting where there will be customers who are emotionally
distressed, in crisis.
Equipment Operation
Able to correctly use office equipment (e.g.: calculator, copier,
PC/word processor) and trouble shoot common office equipment problems.
Able to employ multi-line telephone system.
Environmental Conditions
Air conditioned and/or heated office setting.
Area may be noisy or congested with people on occasion.
Accommodation(s)
Will accommodate as appropriate and reasonable.
Confidentiality Level
I understand that State and Federal Laws strictly prohibit unauthorized access, use,
modification, disclosure, or destruction of confidential, sensitive or protected health
information. Penalties for violation may include disciplinary action, including
termination of employment, and/or criminal or civil action.
Full Time
Ambulatory Healthcare Services
$51k-64k (estimate)
04/14/2023
07/01/2024
mychangepoint.org
LOUISVILLE, MS
100 - 200
1966
LERNER MARSHAL
$10M - $50M
Ambulatory Healthcare Services
The job skills required for Support Specialist include Customer Service, Planning, Communication Skills, Attention to Detail, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Specialist. Select any job title you are interested in and start to search job requirements.
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