Join a team recognized for leadership, innovation and diversity

The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. We understand that buildings are more than just structures; they are dynamic ecosystems that should adapt to the evolving needs of their occupants. Our Building Automation solutions empower our customers to unlock the full potential of their building infrastructure by seamlessly integrating cutting-edge technologies.

Are you ready to help us make the future?
As a Senior Field Service Supervisor at Honeywell, you will play a crucial role in ensuring the optimal performance of our building automation systems. You will lead a dynamic team dedicated to delivering top-notch service to our clients, contributing to the seamless operation of smart buildings, and championing Honeywell's commitment to excellence. In addition to effective leadership, you will be responsible for customer satisfaction and fulfilling our commitments as outlined in our service agreement contracts. You will be responsible for overseeing orders, revenue, profit generation, and the day-to-day operations of the field service team.

You will report directly to our Senior Field Service Manager, and you will support our clients in Pittsburgh, PA and surrounding areas.

Key Responsibilities:

• Maintain customer satisfaction and providing solutions to any issues that may arise
• Enhance service levels by identifying opportunities for system upgrades, spotting service needs, and maintenance contract additions
• Ensure the teams delivery of services are on time, within scope, and within budget
• Provide feedback to technicians based on performance metrics, customer satisfaction, profitability, and process compliance
• Ensure availability of tools, equipment, and materials while controlling inventory
• Lead, manage, and implement policy compliance, processes, protocols, service tools, and best business practices
• Control contract renewal opportunities or contract escalations as needed
• Participate in Risk Reviews prior to job quotes to ensure labor estimated are correct and the work is within scope and achievable
• Develop relationships with local sub-contractors to ensure resources are available as needed
• Ensure a safe and healthy work environment through effective communication, training, and continuous improvement
• Deliver Annual operating plan monthly, quarterly, and annually to leadership

WHAT’S IN IT FOR YOU:

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan & Matching
• Company vehicle and mobile device
• Career Growth
• Professional Development

YOU MUST HAVE:

• Experience managing a team and executing to hit forecasted financial goals
• Proven track record of providing world class customer support
• Ability to be flexible and work in a dynamic environment

WE VALUE:

• Experience within the Building Automation, Fire, Security, or HVAC industries
• Strong work ethic and demonstrated initiative
• Ability to work within and lead a multi-disciplinary team
• Knowledge of completing Profit/Loss reports
• Estimation experience with the CPQ tool

ABOUT HONEYWELL

Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more here: https://www.honeywell.com/us/en 

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more here: https://www.honeywell.com/us/en/company/inclusion-and-diversity 

Additional Information

• JOB ID: HRD226842
• Category: Customer Experience
• Location: 230 Vista Park Dr,Pittsburgh,Pennsylvania,15205,United States
• Exempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.