SUMMARY: The New Patient Intake Specialist requires skill in planning, organizing and coordinating the delivery of patient demographic information, medical records, and patient medical history to the clinical staff prior to the first appointment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedule new patient appointments
• Receive phone calls or walk-in new patients
• Complete New Patient Intake form accurately
• Enter the demographic details into two systems (NextGen/ARIA) accurately
• Obtain all records for the upcoming appointment
• Ensure chart is complete and prepare chart for the patient visit
• Other responsibilities as needed

COMPETENCIES:

• Professional, dependable, and personable
• Ability to multi-task and perform under the pressure of a high volume office
• Possess excellent customer service skills
• Be efficient, accurate and have a friendly confident demeanor
• Familiar with HMO, PPO, Medicare, Medicaid
• Ability to gather information and complete new patient intake form accurately
• Possess strong computer skills as well as written and verbal communication skills
• Experience with high volume patient flow (40 - 60 patients in clinic per day)
• Ability to work independently – sets priorities, multi-tasks and is able to resolve problems.
• Maintain confidentiality, adhering to all HIPAA guidelines/regulations

REQUIREMENTS: 2 years of experience in Medical Office procedures.

LANGUAGE SKILLS: Bilingual Spanish or Vietnamese, preferred

WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit, stand, walk; use hands and fingers to handle and type; and reach with hands and arms.

COMMENTS: This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.