IS&T - IT Manager, Enterprise Systems Partner Engagement

Austin,Texas,United States

Software and Services

As a part of Apple's Information Systems & Technology organization, the Partner Engagement Manager will lead a highly capable team of system engineers, project managers, and desktop support analysts who oversee Apple IT Infrastructure and Partner Systems for AMR Distribution Centers.

**Key Qualifications**

Knowledge of network and desktop management including Jamf/MDM and experience with macOS/iOS based platforms.

Experience in managing projects, people and systems.

Proven abilities and understanding of operations, supply chain, and information technology.

Ability to prioritize, plan, delegate and implement strategies, programs and projects optimally.

Demonstrate collaboration and inclusion through hiring and promoting inclusive and diverse talent, encouraging all voices to be heard and valuing those voices, and serving as an example of leading a culture of belonging for others across Apple.

Excellent verbal communication and negotiation skills, in addition to the ability to deal effectively with ambiguity and drive consensus with key constituents.

Consistent track record of successfully delivering projects on time, working with various internal and external teams.

Able to work in a fast-paced and changing environment.

Able to build effective relationships.

Highly organized and exceptional problem-solving ability.

Key soft skills include the ability to communicate to both technical and non-technical audiences, ensure inclusion and bringing a one team mentality to any project.

**Description**

Responsible for establishing team vision and goals and developing strategic and tactical execution plans, including set up and support of Apple network and devices. Build capabilities of individuals and teams through effective employee development, involvement, communication, and mentoring. Lead team of resources, managing projects, prioritizing work, and driving multiple projects in parallel. Build and maintain positive relationships with business, BPR, and other IS&T managers to help Operations ensure a sustainable, secure, and scalable network and systems. Strong accountability to business priorities, leading a distributed team of members who deliver on regional and cross-functional initiatives. Support team as the need arises to help them maximize business processes and technology solutions for efficiencies, cost savings, profitability and growth. Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership. Assist team with prioritization and escalation of issues that require investigation and troubleshooting related to software, devices, network access. Drive for continuous improvement within organization including processes and tools. Influence team to look for opportunities to improve and streamline processes focused on system performance, scalability, and reliability for all sites. Ensure team manages and implements system upgrades and apply patches as necessary to keep systems up-to-date and secure.

**Education & Experience**

Masters degree in relevant field (MBA a plus) or equivalent experience.

**Additional Requirements**

Leadership experience

Familiarity with Supply Chain management, network tools, landscapes and operating environments

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