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Senior System Support Analyst
$84k-105k (estimate)
Full Time
3 Days Ago
Cynet Systems is Hiring a Senior System Support Analyst Near Richmond, VA
Job Description:
- Under the guidance of the Lead become the learning management system subject matter expert for the Cardinal program.
- nalyze and qualify training requests for instructor-led training (ILT) ensuring that training needs are met and that seats are properly utilized.
- Provide technical support to learners and other system administrators, troubleshooting while providing excellent customer service via email and/or phone.
- Support learner accessibility in the LMS and promote efforts to improve user experience.
- Maintain catalog accuracy related to course descriptions and course/class changes.
- Collaborate with the LMS Administrator to continuously improve the functionality and usability of the LMS for learners and internal personnel.
- Provide ad-hoc administrative support to the change/communications team including hosting large virtual webinars using Webex, data analysis using Excel, and proofing documents as needed.
- Intermediate Microsoft Excel and Word skills.
- Experience with Office 365 tools.
- Experience with or working in an LMS, CRM, or similar software.
- Proficient with Webex, Teams, or another virtual meeting platform.
- Excellent critical thinker and problem solver, able to pay attention to detail and manage ambiguity.
- Resourceful and quick learner, ability to research and formulate conclusions based on findings.
- bility to understand data and derive insights to formulate decisions.
- bility to work independently and as part of a team.
- Exceptional interpersonal skills and strong oral and written communication skills.
- Bachelors degree or 3 years of related work experience.
Job Summary
JOB TYPE
Full Time
SALARY
$84k-105k (estimate)
POST DATE
06/06/2024
EXPIRATION DATE
06/22/2024
WEBSITE
cynetsystems.com
HEADQUARTERS
ARCOLA, VA
SIZE
500 - 1,000
FOUNDED
2010
CEO
ASHWANI MAYUR
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
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