Job#: 2029481

Job Description:

Apex Systems is seeking an experienced Microsoft Exchange Engineer for one of our reputable financial service clients in Charlotte, NC. This position must sit in Charlotte, NC on a hybrid schedule. This is a full-time, direct hire position that requires candidates to be able to sit on the clients W2 without sponsorship.
Pay Range: $100,000 - 110,000 plus potential bonus compensation structure
Hybrid Schedule (3 days onsite/2 days remote) in Uptown Charlotte, NC
Full time, Direct Hire position
Job Summary
Working within a global technical support team to provide engineering and technical support solutions for the end user computing environment; whilst maintaining a secure, stable and performant environment. Subject matter expert for Exchange Online and support of E-Mail related systems and security.
Primary Responsibilities
Job duties and responsibilities, not limited to:

• Work within a global team that supports messaging, collaboration, and mobile services to Barings associates.
• Escalation point for the ServiceDesk and global IT teams for day-to-day support. Managing and resolving incidents, requests or problems within defined SLAs
• Provide day to day support of M365 with core focus on E-Mail services to ensure secure, proper and efficient operation. This will also include out of hours maintenance activities and 24x7 on-call support within a rotation.
• Delivery and driving of projects and initiatives as assigned ensuring deliverables are met and fully documented.
• Ensuring the successful design and operational delivery of E-Mail and M365 related services
• Maintain a secure M365 environment by being proactive and responsive to security vulnerabilities and implementation of security controls.
• Continuously seek improvement and develop our EUC services to provide efficiencies and document configurations, knowledgebase articles and processes
• Working closely Cyber Security teams to implement policies and configuration in relation to securing the E-Mail/Messaging services.
• Experience with implementing resilient solutions and participating in Disaster Recovery tests to ensure business continuity plans are viable.

Qualifications/Requirements

• In-depth knowledge of implementing and administration of Exchange Online (M365)
• In-depth knowledge of implementing and supporting Exchange Server 2016 and 2019 in an enterprise hybrid environment.
• Extensive knowledge with troubleshooting and administrating using PowerShell.
• Experience with migrating from on-premises Exchange to M365 and tenant to tenant migrations
• Experience with supporting and administering email security products and practices (email gateways, DMARC) with experience of using ProofPoint preferred.
• Conduct in-depth root cause analysis of complex problems to implement preventative measures and improve system stability and end user experience.
• Excellent customer service, high levels of communication and the ability to manage problems through to resolution and providing stakeholder updates.
• Experience working in a multi-disciplined agile / DevOps environment
• Good knowledge and experience with supporting MS Outlook
• Experience with managing and administering data backup solutions for Exchange Online recovery.
• Experience working in a regulated financial industry is preferred.
• Experience working in environments that require strict adherence to change control policies and regulatory controls.
• Knowledge of Windows Server 2016/2022
• Knowledge of Intune and managing mobiles devices is desirable.

Competencies

• Strong communication skills including written, verbal, and presentations.
• Detail-oriented with an ability to multi-task & prioritize tasks.
• Good time-management, organization and communication skills.
• Experience in facilitating meetings, ensuring that all viewpoints, ideas and problems are addressed.
• Demonstrated relationship building including success with senior stakeholders.
• Enthusiasm and demonstrates initiative, personal accountability, and a can-do attitude.

EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Exchange Engineer (M365)