Salary : $81,380.00 - $153,606.00 Annually
Location : Annapolis, MD
Job Type: Full-Time Permanent
Job Number: 07581R
Department: Information Technology
Opening Date: 04/24/2024
Position Description

Position Description
The position is located in the office of Information Technology (OIT) in Annapolis, MD. This is a PROMOTIONAL ONLY announcement, which means ONLY current county merit employees can apply for the position.
The IT Systems Analyst is responsible for support of applications and servers deployed throughout our Enterprise environment. The position will be highly collaborative, working with all county departments, technical staff and vendors. The position requires experience in application support, server support, desktop support and customer service. Applicants must have excellent communication skills (both oral and written); sound judgment; and the ability to work effectively with internal and external stakeholders.
NATURE AND VARIETY OF WORK
We are seeking someone who has the ability to understand applications from both the technical implementation and infrastructure side, as well as end-user functionality, and who has experience working with various application types (SaaS, Iaas, Server/Client, Thick Client, etc). Direct and assist with ensuring all server systems are fully patched and cyber security threats are mitigated wherever possible to include hardware, firmware, OS and SQL security updates, application updates and cyber threat recommendations.
Applicants must be detail oriented, have an understanding of IT systems development lifecycle and continuous process improvement methodologies, and possess organizational and problem solving skills. This applicant will direct operations staff to identify, troubleshoot, manage and drive troubleshooting issues through final resolution. This is a technical and leadership position and will require some application and environment configuration, troubleshooting and deployment support.
Examples of Duties and Knowledge, Skills and Abilities

(Note: The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)
Function as a team lead for Operations Server Team to include support of all enterprise infrastructure environments.
Provide backup support to the Operations Server Team to include support of all server and enterprise infrastructure environments.
Maintain server and application inventories to ensure that all pertinent information is up to date.
Assist with server backup and restoration activities to ensure reliability of backups.
Assist with server patching and cyber security threat mitigation and reporting.
Provide higher tier end-user support, troubleshoot technical issues, and ensure quality control of related systems and environments.
Implements and maintains purchased or leased software program products; conducts on-the-job training; works closely with OIT customers.
Develop system documentation such as training guides, architectural/interface diagrams or other support documentation.
Technical competency in managing the day-to-day operations of information systems and its interfaces.
Monitor data-center health using existing management tools.
Perform routine and scheduled audits of all systems.
KNOWLEDGE, SKILLS, AND ABILITIES
Thorough knowledge of modern techniques in systems analysis, design and project management.
Thorough knowledge of evaluating principles, methods, and tools to organize work, set priorities and determine resource requirements.
Considerable knowledge of management principles and practices, including organizational structure, staffing patterns, and administrative control techniques.
Skilled in customer services techniques to include strong leadership, organizational, and presentation skills.
Skilled in effective written communication, working in groups, and meeting facilitation.
Ability to plan, organize, and conduct systems analyses and to evaluate alternative processes and procedures.
Ability to communicate effectively and establish and maintain working relationships with customers, vendors and colleagues.
Ability to lead others in the performance of their duties.
Minimum Qualifications

Graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies; and six (6) or more years of experience in electronic data processing systems analysis and design.
Note: The graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies, maybe substituted on a year-for-year basis with four (4) or more years of experience in electronic data processing system analysis and design, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies, for a combined total of ten (10) or more years of experience in electronic data processing system analysis and design.
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.
For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
Supplemental Qualifications

Preference given to the following:
1. Graduate from an accredited four-year college or university with major course work in a computer related field
2. Five (5) or more years experience with information technology operations and infrastructure
3. Five (5) or more years experience in server systems/cluster administration, server systems troubleshooting and server systems operations monitoring.
5. Five (5) or more years of experience installing, maintaining and supporting AWS environments
6. Five (5) or more years of experience managing and coordinating operations support teams
7. Experience managing and maintaining server/computer room resources.
8. Experience managing and supporting Google Workspace suite of applications and products.

• Medical/Health Insurance Plans
  
  • Open Access Aetna Select HMO-EPO
    
  • Aetna Open Choice PPO

Dental Insurance

• CIGNA Dental PPO (Buy-Up)
  
• CIGNA Dental PPO (CORE)
  
• CIGNA Dental HMO (DHMO)

Vision Insurance

• EyeMed

Employee Life Insurance

• Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
  
• Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

• Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

• Twelve days provided per year, thirteen in general election year

Annual Leave

• Less than 3 years - 13 days
  
• 3 to less than 15 years - 20 days
  
• 15 years or more - 26 days

Disability Leave

• Accrual at a rate of 15 days a year

Personal Leave Day, 5 per calendar year

Leave Sharing

Employee Assistance Program

• Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

• Dependent Care Reimbursement
  
• Health Care Reimbursement

Voluntary Benefits

• Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
  
• Universal Life Insurance with Long Term Care Rider
  
• United Legal Benefits

01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" OR CUT AND PASTE YOUR RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS.This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes
• No

02

Only appointed and classified employees of Anne Arundel County are eligible to apply for this position. If you are not a current appointed or classified employee of Anne Arundel County, your application will not receive further consideration. Please check "yes" to indicate that you have read and understand this statement.

• Yes
• No

03

Did you graduate from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies?

• Yes
• No

04

If you answered "yes" to the above question, please list your degree and major course work.
05

Is your degree supplemented by specialized training in electronic data processing, programming, operations, and methodologies?

• Yes
• No

06

If yes, please explain your experience.
07

Do you have six (6) or more years of experience in electronic data processing systems analysis and design?

• Yes
• No

08

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position and MAJOR duties.
09

Do you have five (5) or more years of experience with information technology operations and infrastructure?

• Yes
• No

10

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position and MAJOR duties.
11

Do you have (5) or more years experience in server systems/cluster administration, server systems troubleshooting and server systems operations monitoring?

• Yes
• No

12

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position and MAJOR duties.
13

Do you have five (5) or more years of experience installing, maintaining and supporting AWS environments?

• Yes
• No

14

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position and MAJOR duties.
15

Do you have five (5) or more years of experience managing and coordinating operations support teams?

• Yes
• No

16

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position and MAJOR duties.
17

Do you have experience managing and maintaining server/computer room resources?

• Yes
• No

18

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position and MAJOR duties.
19

Do you have experience managing and supporting Google Workspace suite of applications and products?

• Yes
• No

20

If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position and MAJOR duties.
21

Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.Have you attached the appropriate documentation to verify your education?

• Yes
• No

22

Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
23

Note: The graduation from an accredited four-year college or university with major course work in mathematics, public or business administration, or a related field, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies, maybe substituted on a year-for-year basis with four (4) or more years of experience in electronic data processing system analysis and design, including or supplemented by specialized training in electronic data processing, programming, operations and methodologies, for a combined total of ten (10) or more years of experience in electronic data processing system analysis and design. Does this substitution apply to you?

• Yes
• No

24

If you indicated "yes" to the substitution please demonstrate how you satisfy the requirements. Do not respond with: "See resume." Include Employer, Title, Job Duties, and years of service.
Required Question