Description

Position Summary:

Provides high-quality client services in-person, by email, and telephone for the Veterinary Clinic. This position is responsible for facilitating administrative and customer service needs for internal staff and the general public.

Principal Duties:

• Schedule appointments for Joybounds public spay and neuter, foster families, and the Joybound Emergency Medical Fund (EMF) clients.
• Gather all necessary documents for Joybounds low and very low income spay and neuter clients.
• Admit and release animals from the department in a responsive, courteous, and tactful manner. Inform the client of any pertinent medical information on the animal's continued care. Invoice clients upon release of the animals.
• Responds to email, answers telephone, listens to voice mail, record messages, and returns calls.
• Data entry of treatments for Joybound shelter guests, EMF, Cat Partner and Spay/Neuter clients; which includes understanding Joybounds preventative vaccine and de-worming protocols, updating reminders for shelter guests, invoicing all treatments and procedures and being able to summarize medical findings written by the staff veterinarians in veterinary software.
• Invoice and receive payment from clients, and reconcile clinic receipts.
• Accurately records treatments and tests in medical records and veterinary software.
• Fill prescriptions for Joybound shelter guests, EMF, and public spay/neuter clients. Must be able to understand and comply with protocols for dispensing controlled medications.
• Assist in maintaining healthy, safe, sanitary, pleasant and clean facilities for the animals under the care of the Veterinary Clinic at all times.
• Provide leadership and direction to volunteers.
• Assist Joybound personnel whenever necessary to assure smooth, courteous handling of the public and their pets.
• Assist as needed in the maintenance and inventory of the hospital pharmacy, by keeping the pharmacy stocked, organized and clean.
• Must be able to perform duties independently with minimal supervision. Perform duties in a manner that encourages attainment of goals, contributions and business for Joybound programs in a collaborative team environment.
• Follow established procedures governing safe work practices including, but not limited to, wearing protective clothing and/or equipment when necessary. Must attend all designated safety training sessions and read all safety literature handouts.
• Always promote a humane and caring attitude toward all animals.
• Always treat people and animals with respect, contribute to effective teamwork, promote staff cooperation, and foster public relations beneficial to Joybound.
• Maintain the confidentiality of all information.
• Comply with all Federal, State and local safety regulations and laws, as well as Joybound policies and guidelines. Follow established procedures governing safe work practices; and perform duties in a manner that assures the safety of oneself and others.
• Perform duties in a manner which encourages attainment of goals, contributions and business for Joybound and its programs.
• Promote teamwork, communication, and cooperation with all other departments.
• Perform other duties as assigned.

Qualifications

Physical/Environmental Requirements:

• Work environment includes constant exposure to animals and animal allergens.
• Push/pull moderately heavy objects up to 25 pounds.
• Lift and move objects and animals weighing up to 40 pounds for short distances and to humanely restrain animals when necessary.
• Kneel, bend, stoop, squat, reach above and below shoulder level, grasp and turn objects, stand and/or walk frequently and repetitively throughout each shift.
• Flex the neck upward and downward; twist the neck and the waist.
• Dexterity to handle animals and small objects.
• Assess medical and behavior changes in animals using a variety of techniques including, but not limited to, visually and audibly.
• Sit for long and short periods of time using a computer.
• Tetanus and rabies inoculations are required or must be waived.

Educational Requirements

High School Diploma

Experience, Abilities and Qualities Required:

• Minimum 1 year experience as a receptionist in a veterinary clinic environment. Experience working as a veterinary assistant is helpful but not required.
• Proficiency using Microsoft software programs (Word, Excel, Access) and veterinary software.
• Must be detail oriented and able to learn and understand commonly used medical abbreviations.
• Knowledge of various breeds and their characteristics, and familiarity with symptoms of diseases common to dogs and cats.
• Knowledge of preventive, diagnostic and therapeutic veterinary treatment of domestic animals.
• Affection for animals, concern for their welfare and a willingness to accommodate animals in the work place.
• Ability to communicate with the public, volunteers and co-workers in a pleasant, courteous and tactful manner at all times.
• Demonstrate maturity, good judgment and professional manner and personal appearance.
• Comfortable and skilled in working with diverse staff, volunteers and community.
• Must be eligible and able to obtain the Veterinary Assistant Controlled Substance Permit (VACSP) from the California Veterinary Medical Board.
• A pre-employment background screening is required.

Hours:

Full time: 40 hours per week Monday-Saturday including weekend work, and my include holiday and/or on-call work. Daily reporting hours and days of the week may vary according to the needs of the department. Weekend work will be required.