Full & Part Time Positions Available!

Job Summary

The Customer Care Specialist is responsible for creating a successful customer experience for clients and their loved ones. Customer Care Specialists are responsible for answering all customer questions and/or concerns regarding services at the Pet Palace.

Company Culture & Perks

Our team members are hardworking, compassionate pet lovers. Our unique model was designed with our client's pet's comfort and safety as our top priority. The energetic environment at Pet Palace highlights our team members' strong work ethic and attention to detail. The team environment allows for our clients to receive the unparalleled customer experience. At Pet Palace, our Mission is to put joy in pet's lives by providing superior care and comfort through compassionate personal interactions with pristine accommodations.

Team Member Perks:

Enjoy snacks & lunches provided by us!

Need a flexible working schedule? We are as flexible as they come!

Amazing Employee Rewards Program

Regular advancement opportunities

Eligibility for multiple increases yearly

Work with dogs and cats daily! We offer employee discounts too!

Facility Travel

Check out our website at www.petpalaceresort.com (http://www.petpalaceresort.com/) or our Instagram @petpalaceresorts (https://www.instagram.com/petpalaceresorts/)

How to Apply

Via Indeed (https://www.indeed.com/cmp/Pet-Palace/jobs)

Via Our Career Site (https://pet-palace.breezy.hr/)

Job Responsibilities

Provide superior customer service in all situations

Greeting and interacting with customers by phone, email, and in-person

Create and manage customer reservations

Provide facility tours to interested customers

Maintain accurate files and records

Handling and walking pets, mostly at check-in / -out

General upkeep and cleaning of facility in-line with our high standards

Other duties as assigned

Job Qualifications

Energetic, caring, and passionate about animals

Desire to work in a fast-paced environment

Ability to multi-task

Attention to detail and ability to observe animal behaviors daily

Able to clean pet accommodations / facility to maintain our high standards

Capable of lifting up to 40 pounds

Ability to stand up to 8 hours

Operate basic computer software

Customer Service experience preferred

Flexible schedule including nights/weekends/holidays

Pay Rate - $10.00 to 13.00 (hourly)

Equal Opportunity Employer Statement

Pet Palace is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.