Casual Service Center Assistant
Amherst Campus
Part Time
JR4954
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Casual Facilities Assistant position. The Casual Facilities Assistant is a part-time position, $18.00/hour. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community.
The Facilities Service Center is the first point of contact and initial coordinator for most maintenance-related service requests on campus. The Facilities Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general Facilities-related communications with the campus community. This person greets customers, receives and transmits messages via telephone, email, and two-way radio, performs basic financial functions, and provides clerical support and data management, sometimes of protected and personal data. This person is expected to be present at the front desk to greet and provide assistance to all those who enter. This person will be responsible for using the work order system as a regular function of their daily duties and will also be responsible for troubleshooting mobile device issues when needed. The ideal candidate will take appropriate actions to support a diverse workforce and will participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Summary of Responsibilities
Customer Service

• Provide front-line customer interaction and support.
• Greets visitors, answers questions and provides supplies upon request.
• Receives work requests through email, telephone calls, walk-ins, and directly through the CMMS (TMA) and enters or accepts these requests into the CMMS.
• Discerns the urgency of a request, as well as obtain the exact information needed to inform technicians so they can adequately complete work orders.
• Dispatch technicians via radio for urgent requests during regular business hours.

Clerical, Data Management, Work Order Processing & CORI Processing

• Creates reports upon request from the CMMS to track work orders.
• Coordinates communication and corresponds with customers and Facilities staff for work requests, project notifications, and accessibility notifications.
• Initiates and follows up on service requests with outside vendors and contractors.
• Maintains files and provides other clerical duties, including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians.
• Collects and secures confidential information to submit CORI checks for contractors/vendors.

Qualifications
Required:

• High School Diploma or equivalent
• Excellent customer service, interpersonal, organizational, and time-management skills
• Ability to learn specialized computer program functions to use CMMS for work order assignment
• Able to comfortably work independently as needed, and possession of good judgment
• Demonstrated verbal and written communication skills, including the ability to follow written and verbal instructions
• Moderate math skills, including adding and subtracting
• Attention to detail
• Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
• Commitment to working with a diverse and inclusive community
• Working knowledge and experience with both Microsoft Office and Google G Suite
• Familiarity with mobile devices such as smartphones and tablets

Preferred:

• Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS.)
• Customer service training
• Data entry and typing training/experience
• Familiarity with CMMS systems (TMA)
• Experience with Workday

Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.
Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Career icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled.
To apply, visit https://amherst.wd5.myworkdayjobs.com/en-US/Amherst_Jobs/job/Amherst-Campus/Casual-Service-Center-Assistant_JR4954
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