Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Job Summary:
Act as subject matter expert for assigned products, providing support for client operations, ongoing development, and maintenance activities. Works to ensure that product service levels are met, researches and documents bugs, and coordinates the execution and validation of product upgrades and environment maintenance.
What you will contribute:

• Coordinates product activities across architecture, engineering, support, development and the client (as appropriate) to ensure service levels are met
• Coordinates and drives compliance with change control policies and processes across all products
• Participates in product maintenance activities
• Provides production support for internal and client use of the product
• Facilitates client case management across functional teams for product
• Interacts with Business Analysts during the software build or configuration and testing process
• Performs technical application configuration and configure /run reports at user request; Researches product behavior
• Designs and/or executes unit, system and integration test plans for new developments/releases/reports
• Maintains technical documentation based on standard operating procedures in support of the assigned application and/or client account
• Identifies the common causes of defects, prioritize them and systematically remove them
• Reviews operational documentation periodically for accuracy and effectiveness
• Own the support relationship for assigned products, acting as point of escalation
• Facilitates cross training on operational teams working with support and engineering leads
• Leads the account delivery for a workstream- clinical, custom services, integration
• Contributes to internal solution store - innovates ideas and solutions to address client needs and product limitations

The ideal candidate will have:

• Bachelor's Degree or equivalent Technical / Business experience Required
• 7 years relevant work experience; 2-3 years at the Senior level or equivalent experience Preferred
• 10 years expert level experience in technical support, analysis, project management, or related functions Required
• Compliance with L1 internal certification program required
• Experience with Microsoft SQL Server running SQL queries and stored procedures
• Writing optimized SQL queries, complex queries, stored procedures
• Familiar with Processing Medical Claim files
• Analysis and development using Python

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Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
Veradigm' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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