Location : DFW Headquarters Building 8 (DFW-SV08)
Cities : Dallas - TX
Requisition ID : 73299
Job Description
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• The Managing Director of Inflight Strategy & Support will provide leadership, vision, and strategic direction to developing and delivering an industry-leading onboard customer and team member experience by supporting flight attendants and those who support them.
• This position will lead Inflight administration, performance, analytics & reporting data science continual improvement, and Inflight operations support teams to ensure flight attendants and leaders have the tools they need. Additionally, this position will coordinate with multiple departments to drive Inflight efficiency and operational excellence, as well as ensure that our flight attendants and leaders have the right information at the right time.

What you'll do

• Lead Inflight support teams to deliver complex initiatives in innovative ways that support our flight attendants and deliver value to our customers.
• Coordinate across divisions to define and deliver an industry-leading onboarding experience for customers and flight attendants in partnership with customer service standards; define strategy of service
• Provide operational, analytical, and planning support to Inflight base teams systemwide
• Partner with Customer Experience, Airports, IT, Corporate Security, Regulatory Affairs, Flight Operations, Communications, Marketing and Commercial teams
• Drive initiatives that significantly improve Customer Satisfaction (CSS) scores for flight attendants and Likelihood to Recommend (LTR)
• Participate in and prepare for emergency and incident responses
• Develop capabilities of a direct team through coaching, counseling, and growth opportunities
• Create a culture which fosters a professional workplace, strong work ethic, and company pride

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience; Advanced Degree preferred
• 10 years of experience in leadership roles, overseeing large workgroups with cross-functional teams
• Demonstrates the highest standards of personal ethics and integrity

Preferred Qualifications- Education & Prior Job Experience

• Action oriented, results-driven leader with a natural aptitude for engaging employees in multiple workgroups
• Extensive experience managing and implementing large, complex multi-divisional projects
• Exceptional leadership and decision-making skills
• Strong problem solving, negotiation, and critical thinking ability
• Experience leading front-line teams preferred
• Ability to be flexible in rapidly changing conditions and priorities, and to redirect managers and teams toward new objectives; ability to embrace ambiguity and create clarity
• Demonstrated ability to perform both independently and as a team member, handle multiple assignments, complete projects on time, and perform under pressure
• Excellent communication, presentation, and interpersonal skills with the ability to interact effectively with all levels, both verbally and written
• Proven ability to build and facilitate relationships at all levels of the organization
• Believes in and promotes the American Airlines five leadership attributes:
  
  • Caring - We care about all team members
  • Collaboration - We succeed as a team
  • Development - We build future leaders
  • Results - We drive to be the best
  • Future - We challenge the status quo

What you'll get
Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Cities : Dallas - TX
Requisition ID : 73299