Overview:

Looking for a management position with growth opportunities in the Beauty industry? Amazing Lash Studio is looking for a sales manager / operations manager to oversee sales and operations for an eyelash extension and eyebrow service studio. Contact us today!

Amazing Lash Studio Manager Benefits:

• Competitive pay and bonus structure
• Medical Insurance
• Paid Time Off (PTO)
• Free and discounted services

Manager Qualifications

• Experience in management including but not limited to experience as a sales manager, operations manager, and/or general manager.
• Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
• Implement structure, policies, and procedures.
• Customer Service oriented
• Ability to identify and problem solve, set expectation, goals, and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Competent trainer and motivator
• MindBody Software experience a plus
• Cosmetology/Esthetics license not required for this position.

Apply today to see if the Amazing Lash Studio brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!

Responsibilities:

Member and Guest Relations

• Manage responses to guest feedback and escalated complaints provided through various communication channels
• Monitor reoccurring issues or trends and ?nd solutions to minimize guest issues
• Implement and execute processes for obtaining and retaining members through excellent guest service and satisfaction

Owner and Stakeholder Relations

• Collaborates with studio owner to set and execute business goals based on weekly, monthly, quarterly, and annual KPI performance
• Keeps owner informed of brand initiatives and guest experiences
• Collaborates with the owner to develop and implement studio speci?c employee engagement and retention strategies that will support studio capacity

Sta? Recruitment and Selection

• Actively monitor sta?ng levels for all positions in the studio, & manage ATS platform to organize postings & incoming inquiries
• Conduct interviews for all positions in the studio and determine subsequent interviews for hiring partners
• Leverage recruiting and selection tools made available to source and hire the best candidates for the studios needs

Sta? Engagement and Turnover

• Accountable for the growth of the studio Lash Stylist numbers through increasing Lash Stylist work engagement and decreasing Lash Stylist turnover.
• Accountable for the professional growth and development of the Lash Consultant team through regular coaching sessions and role play
• Promote high levels of team and individual engagement through mentorship style, and leadership and team moderation.

Studio Culture and Leadership

• Demonstrates desired behavior for sta? including focus on membership sales, guest service, cash management, retail sales, member retention, sta? interaction, and follow-up with guests.
• Provide team the guidance and direction needed to accomplish individual and collective business unit goals through coaching and corrective action discussions

Legal Disclaimer:
2024 Amazing Lash Franchise, LLC (ALF). Each Amazing Lash Studio location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners studios are their employees, not those of ALF. Amazing Lash Studio and Amazing Lash Studio design are registered trademarks owned by ALF.