About the Company:

PayComplete is the global leader in physical finance, dedicated to innovating self-service experiences and operations for both consumers and employees. It serves a broad range of industries, including retail, transportation, financial services, vending, cash centers, mints and more. Industry leaders such as HMS Host, work with PayComplete to make their transaction-based businesses more innovative, agile, and efficient.

Reports to: North American Service and Operations Director

Main Purpose:

The Service Operations Coordinator will be responsible for providing daily administrative and operations support to insure effective and efficient departmental / company operations to meet our customers requirements. This will include documenting practices and insuring the daily flow of activities is completed in a timely manner consistent with our established processes. This position will manage data to support customer invoicing, Service Partner invoices, invoice approval as well as data entry to support product management and other database activities. This position requires proficiency in Microsoft suite of products (primarily Excel, Word, Outlook) as well as previous MRP/ERP or other database management experience. Additional responsibilities may include supporting the ticketing system infrastructure.

Main Responsibilities:

• Support daily, weekly and monthly customer and partner invoicing activities including attending customer meetings as needed.
• Disseminate / review information from service partner activities and invoicing to confirm accuracy of data and ensure it meets SLA’s and SOP’s.
• Produce daily, weekly, and Monthly Invoice, Billing, and KPI’s to report activities and performance to key internal and external stakeholders.
• Manage and maintain SLA documents and performance against those agreements.
• Enter, maintain and track all PayComplete products under contract and ensure database is maintained with current list and status of products, end users’ information, serial numbers, etc.
• Enter parts orders for replenishment of parts stock for service providers as well as consumption of parts weekly.
• Perform maintenance of spare parts list and associated documentation.
• Coordinate the invoicing of customers for contracts, billable / out of scope services, or any other billable services.
• Coordinate and document projects to further develop our systems, EDI, and other service or operations development projects.
• Maintain storage of technical and process documentation to insure quick access for technical support and customer use.
• To perform any other duties appropriate to the grade and role of the post holder.

Experience Requirements:

• Must be proficient in Microsoft Office, including Word and Excel. Excel skills must include creating/using lookups for data comparison and pivot table functions to track history and project future results.
• Previous database experience in MRP/ERP or product support database including the management of products.
• Excellent communication skills, verbal and written as well as listening skills.
• Strong project documentation and coordination skills.
• High degree of attention to detail and accuracy.
• Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.