The Lead Technician is responsible for improving repair quality and warranty consistency throughout the Altaquip network to provide a consistently high level of service quality and technical proficiency/productivity. The Lead Technician will achieve these requirements by supporting training and development of new technicians, standardized repair processes, processes/accountability, leading/teaching in-depth repair training for products repaired by Altaquip, and warranty repair consistency. The Lead Technician will report to the Service Center Manager and communicate often, as a subordinate, with the Technician Training Manager.

Responsibilities

1. Meet/exceed all service requirements and repair quality consistency to provide an outstanding customer experience.
2. Meet/exceed all technician productivity (UPH) and cost per unit financial targets.
3. Achieve required technician certification achievement (EETC, etc) through improved education and follow-up.
4. Achieve increased warranty repair quality and consistency.
5. Responsible for supporting the Technician Training Manager by training and mentoring lower lever techs at the service center.
6. Collaborates with the Technician Training Manager to make sure all technicians are made aware of flash communications.
7. Communicates with OEM’s to provide quality feedback.

Other Responsibilities

Other duties as assigned

This job description is not meant to be a complete listing of all duties and responsibilities. Anyone in this role must be flexible and able to address additional areas as directed.

Knowledge and Skills Requirements

1. Excellent communicative and teaching skills.
2. Vast knowledge of small gasoline engine repair and electromechanical repair required.
3. Must obtain OEM service and EETC certifications.
4. Ability to work in fast paced environment.
5. Walks, stands, bends, squats during entire shift.