POSITION SUMMARY. The Supplier Partner Experience Manager has responsibility for providing day-to-day supplier related operational execution, support and training to our Clients, Supplier Partnerships team members, Altair Operations, and support teams (i.e., Accounting), and our Supplier Network Partners. The Supplier Operations Manager will function as a liaison between the Supplier Partnerships team, our clients and various Altair departments i...
. . The Global Customer Experience Consultant is responsible for ensuring a positive relocation experience for the customer by managing the day-to-day administration of assigned client global mobility programs, which include, but are not limited to, coordination, approval and management of service deliverables, overall communication between and with the customer, client partners, Altair Team Members, and supplier partners, management of benefit a...
ESSENTIAL JOB FUNCTIONS. Conduct regular visits to clients in assigned portfolio including business reviews (with associated data and policy analysis) as appropriate. Collaborate with the Customer Experience team to adapt and apply client culture nuances to result in an exceptional customer experience. Ensure timely and direct resolution of client issues and involve other team members as appropriate. Work collaboratively within a cross-functional...
ESSENTIAL JOB FUNCTIONS. General knowledge of Consultant’s assigned clients’ programs. Respond to general inquiries from customers when Consultant is not available. Communicate consistently with Consultant on any activities with customers. Assists in ordering services and providing documents and information for assigned customer files. Timely and complete documentation of activity in Altair systems. Process customer requests for benefits includin...
