Overview

Supports General Mills Export business by providing an interface between export customers, sales force, operations, and other functional areas, regarding order process, status, product availability, pricing, sales policies, and all facets related to an order end to end management. Respond to customer inquiries and resolves concerns.

Accountabilities

Customer Management Processes all export orders; ensure all documents related to the order end-to-end takes place. Work with customers to build container load effectively, works with distribution centers and transportation teams to facilitate delivery of units, loading, shipment as well as to ensure vessel sail dates are met, coordinates with Export Compliance team to prepare international shipment documents to meet export regulatory requirement. Monitor orders to ensure the delivery requirement is meeting the customer request.

Continuous Improvement Actively pursues improvements costs, quality & service for the overall customer service process, by exploring every opportunity available from changes in legislation, regulation, and transportation.

Required Skills/Experiences

Customer service experience and export skills required

Experienced in Microsoft Outlook, Word, Excel, AFO and Share Point.

SAP Order to Cash experience a must

Fluent Spanish highly desired

Freight forwarding experience and/or custom broker experience desirable

Competencies/Behaviors

Excellent oral and written communication skills,

Strong analytical and problem-solving skills are essential.

Team player and show flexibility and willingness to adapt in a fast paced and changing environment.

Proven ability to manage priorities and complex workload.

Must be resourceful, able to think through business issues and arrive at best solution.

Possess multi-cultural awareness and business maturity.

Results oriented, with the ability to work independently and make effective autonomous decisions.