At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Business Support Analyst will be responsible for identifying trends and areas of opportunity while performing deep dives into system data. In addition, responsibilities include working with various business teams to assess risk, manage data, communicate information, and conduct research on assigned projects. Assume other duties as assigned.
RESPONSIBILITIES:

• Improve ALLO's performance by providing data-driven analysis results to drive strategic decision making.
• Provide strategic and defensible recommendations for improving our systems, processes, and strategies based upon findings supported by research and data analysis.
• Interact with all levels of the organization to facilitate analysis requirements and reporting needs.
• Analyze data for trends, correlations, and other key characteristics, and report findings.
• Develop reports and dashboards to communicate performance and deliver insight to customers while monitoring data quality issues.
• Continuously seek out opportunities to add value through process automation and programmatic solutions to manual tasks.
• Be proactive to customer needs and support the ALLO management team as our primary customer.
• Develop and maintain knowledge of latest trends and best practices.
• Effectively present and discuss analysis and insights with customers in narrative or visual form.

EDUCATION:

• Bachelor's degree preferred.

EXPERIENCE:

• 1-2 years of telecom experience

SKILLS / KNOWLEDGE / ABILITIES:

• Ability to work independently and lead others to succeed in a self-directed environment
• Willingness and ability to solve complex problems
• Strong interpersonal and communication skills with associates and stakeholders of all levels
• Ability to learn and evaluate new software applications quickly
• Advanced experience with Microsoft Excel, including formulas, charts, and Pivot Tables
• Ability to prioritize tasks, projects, and initiatives

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.