About Us: New Hope Carolinas is a dynamic and innovative company focused on one thing - Change the world, one kid at a time, through the healing power of relationships. In our line of work, the need is great, and we’re constantly growing to meet it. With a commitment to excellence and a focus on employee development, we are dedicated to shaping the future of our industry. As we continue to grow and expand, we are seeking a dynamic and experienced Employee Experience & Talent Payroll Specialist to join our team.

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis. Our programs have played a role in countless success stories, thanks to our relational approach to behavioral care. We get to know our kids on an individual level, and work with them and their families toward a brighter next chapter.

If any part of our mission has you inspired, we urge you to get in touch. It might be the best decision you make this year.

Job Summary:

The Team Supervisor supervises and maintains the residential milieu. This is a responsible supervisory position. The unique job functions outlined are designed with a focus on safety and quality.

• Assists in the implementation and follow through of the treatment plans.
• Assures that treatment plan protocol is adhered to especially as it relates to special treatment procedures.
• Attend and oversees the shift processing meetings.
• Oversees the day to day operation of the unit as it relates to staff.
• Reports unusual situations which may occur on the unit to the Residential Manager, Program Directors and/or Executive Director.
• Assures that the unit is clean and orderly and that all waste is disposed of properly.
• Supervises staff and resident activities on and off the unit
• Supervises the accurate documentation of incident reports.
• Essential Management Functions
• Monitors performance of staff supervised and responsible for the administration of their duties. Provides prompt and objective coaching and counseling. Assures timely performance appraisals of staff supervised.
• Oversees the duties and essential functions of the Team Leaders.
• Additional Responsibilities
• Performs other related tasks as may be assigned.
• Participates in staff development and in-service training activities to increase his/her job knowledge.

Essential Characteristics:

• Demonstrates ability to establish credibility and be decisive.
• Demonstrates ability to establish and maintain effective working relationships with co-workers, management, referral source, and the general public.
• Demonstrates satisfactory communication skills, written and verbal.
• Demonstrates an understanding of children and adolescent developmental issues.
• Demonstrates knowledge of and insists upon the rights of children and adolescents as residents in this facility.
• Must have proven ability to relate to and work with children and/or adolescents.
• Organizational Relationships

Qualifications:

1. Minimum Qualifications: Bachelor’s degree in a related field preferred or 5 years minimum experience in behavioral healthcare.

2. Must demonstrate leadership abilities.

Environmental Factors:

• The noise level in the work environment is usually moderate.
• This position is occasionally required to work outside while participating in the activities of the residents. These duties will result in occasional exposure to outside environmental conditions such as heat and cold.
• This position falls under Category I of the OSHA Infection Control Program. Under Category I, some of the tasks associated with this position could involve exposure to blood, body fluids or tissues. This position requires a thorough knowledge of the proper use of personal protective clothing, equipment and training in Universal Precautions, barrier protection techniques and modes of transmission of blood-borne viruses.

Facility Specific Functions:

• Assists in the maintenance of time records as it relates to the manpower budget.
• Assists in the hiring process of Residential Counselors I, II and III.
• Responsibility for accurately and timely supervision of time and attendance, which includes serving as attendance officer.
• Ensuring leave slips are completed and submitted in a timely manner.
• Monitoring of time punches, including early/late punches breaks or inappropriate punches.
• May be required to administer prescription and/or over the counter medications.
• Responsible for being on-call except when on vacation. Will also be responsible for maintaining coverage and may be required to work in coverage to maintain the ratio; except when on vacation.

Qualifications:

1. Minimum Qualifications: Bachelor’s degree in a related field preferred or 5 years minimum experience in behavioral healthcare.

2. Must demonstrate leadership abilities.