Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
Our mission: serving the members of the military community and their families. It’s both a chance to say thank you and an opportunity to use your talents in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty, and service. What we do is just as important as how we do it.
It is all about learning and growing.
Our Claims Representative (Glass & Roadside) role may be a new career for you, but the journey is mapped out. There’s a lot to learn. Our 10-12 week comprehensive, fully paid training program including class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you support our membership independently.
Our in-office development program provides the training and encouragement you need to build a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work in a hybrid model where you can work from home 2 days a week.

The Opportunity

We are currently seeking dedicated professionals to work in our San Antonio office for future opportunities in 2024. Military veterans and spouses are highly encouraged to apply.

Training Schedule: Full schedule availability is needed Monday - Friday between the hours of 8:00am - 4:30pm ONSITE

Work Schedule: Monday – Friday, 9:30am - 6:00pm CST ONSITE

What you'll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Crafts auto and property loss reports, states, or verifies coverage as appropriate and initiates the most effective method of damage assessment.
• Explains the claims process and responds to caller concerns.
• For sophisticated losses, escalates the loss report to the appropriate area for handling.
• May adjust and conclude low complexity first party auto physical damage claims.
• May analyze information to establish validity of claim and settlement value.
• Handle difficult members by using learned de-escalation skills.

What you have:

• High School Diploma or GED
• Up to 1 year of customer service/sales experience
• Successful completion of a job-related assessment may be required.

What sets you apart:

• US Military Service or Military Spouse
• Active Adjuster license
• Insurance Designation
• Bachelor’s degree
• 3 Months of Auto Express Experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $47,820 - $49,820.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.