VetJobs is Hiring a Call Center Rep. Guest Services - Full Time Near Orlando, FL
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, and Military Spouses. Job Summary: Join the Guest Services Call Center as a Call Center Representative! Call Center Representatives help Guests and Cast Members who call the Guest Service Call Center! They provide resources, information and resolution for Guests staying at a Walt Disney World Resort. They also handle phone calls for executives and emergency calls. This Full Time position requires full availability and is located inside a high-volume call center with a 24/7 operation. $17.50/hour Certificates/Security Clearances/Other Basic Qualifications: Experience in a customer service or contact center environment Computer proficiency within a Microsoft Windows environment and working on dual monitors Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing Adaptability to the fluctuating needs of our operations Maintain discretion and Guest confidentiality Written and verbal communications skills Three weeks of Full availability during Training Flexible with work schedule, including weekends holidays and overnight shifts Preferred Qualifications: Knowledge of Walt Disney World products and services Understanding of The Disney Hub and My Disney Experience Proficiency in SharePoint, Teams, Spok, HotSOS, Avaya Bilingual a plus Additional Qualifications/Responsibilities Responsibilities: Provide outstanding Guest Service when problems arise and help find solutions Ability to use good judgment and decision making Curiosity & interest about Disney Products Navigate between multiple and concurrent computer applications Answer emergency calls and responding appropriately Meet required departmental metric expectations including efficiency goals Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process Assist Guests needs by answering questions, giving directions, and sharing excellent insight about the Theme Parks and surrounding areas Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service Complete all required Company training and compliance courses as assigned Meet Walt Disney World transfer Guidelines