Duties:

• Telephone Operations: demonstrates proficiency in phone system operation. Facilitates warm transfers by asking appropriate questions and communicating information to staff members. Creates exceptional experiences for callers by demonstrating compassionate customer service skills and going above and beyond to make callers feel cared for.
• Multimedia: is able to handle and play audio-visual equipment during services.
• Family Interaction: Proactively greets families and visitors warmly, expressing a desire to be of assistance. Goes above and beyond to anticipate needs of families and guests.
• Assists with Administrative Tasks: assists administrative assistants and other associates with administrative tasks, as appropriate.
• Uses down-time productively: proactively looks for opportunities to be of assistance during down time. Takes on additional tasks with positive attitude.

Job Requirements:

High school diploma or equivalent education required. Some previous experience required. Must be comfortable in receiving and transferring phone calls. Must be skilled/proficient in Microsoft Office suite and using multimedia to create and/or play sound, images and video elements. Must have effective ability to make a professional presence, communicate, greet, and engage families and visitors during times of emotional grief and stress.

Physical Requirements: The ideal candidate must be able to complete all the physical requirements of the job. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times, with or without reasonable accommodation.

We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive company culture. Our team does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.