“The General Navigation Program at our organization is a dedicated initiative designed to address a spectrum of social needs faced by individuals in our community. Led by our team of compassionate Community Health Associates (CHAs), the program is committed to guiding clients through a comprehensive maze of resources, ultimately fostering improved health outcomes.

Our CHAs specialize in navigating a diverse range of needs, including but not limited to housing, food insecurity, medical and dental care, mental health, and more. By adopting a client-centered approach, the General Navigation Program aims to empower individuals by connecting them with vital resources tailored to their unique circumstances. By establishing these connections, we strive to create a network of support that extends beyond immediate needs, fostering lasting positive impacts on the well-being of our community members”

Skills & Abilities

• Candidates should be assertive, well organized, possess excellent communication and interpersonal skills.
• Candidates should have the mental and emotional resiliency as we are exposed to traumatic situations daily.
• Candidate should have a calm demeanor in order to reassure parents in times of crisis or concern around the urgency of
  care for their child(s) health.
• Ability to think critically and address crisis situations as they arise.
• Knowledge of Microsoft Office applications and can learn new technologies and systems quickly.
• Experience working with vulnerable populations from various backgrounds.

Certificates/Licenses/Registration

• Basic Life Support (BLS)
• Level 2 Background Check

Additional Information:

• BLS provided by the American Heart Association (AHA), required within 30 days of hire. Level 2
• Background Check required upon hire.

Essential Responsibilities

• Learn and integrate a trauma-informed, client-centered approach into your work with clients.
• Provides direct community health services including individualized patient/client education, counseling, and information
  and referrals.
• Conducts evidence-based assessments to identify individual needs and develop service goals as indicated. This could
  be inclusive of assisting with past due rent and utilities, Mental Health Referrals, Homeless Prevention Programs, and
  more.
• Coordinate and manage client flow and information, with occasional walk-in clients coming into the Care Connect office
  for services.
• Utilizes case/care management skills on phone or in-person, developing rapport, and building trusting relationships with
  clients to further facilitate provision of services.
• Determines patient eligibility for hospital-based services including the Medication Assistance Program and Medical
  Voucher Program.
• Utilizes the Care Connect database to document all stages of client interactions.
• Acts as a liaison between service providers in the community and seeks out other community resources that would
  benefit individuals.
• Work collaboratively and professionally with other service providers when necessary to manage complex situations.
• Be able to work in a fast paced environment and highly organized to maintain a case load of up to 150 clients
• Handle crisis situations where clients need guidance on next best steps to take to deescalate the situation and provide an
  appropriate level of care
• Uses critical thinking and decision-making skills to work with a tailored approach to provide the highest level of
  individualized care
• Attend relevant trainings, workshops and seminars
• Perform other duties as assigned