4 customer service and stock specialist Jobs in little rock, ar
Simmons Bank is Hiring a Treasury Management Customer Service Specialist - Business Banking Near Little Rock, AR
We're committed to bringing passion and customer focus to the business.
The Treasury Management Customer Service Specialist functions as the primary day-to-day direct contact (internally and externally) for all Simmons Bank Treasury Management & Business Banking clients (verbal and written) that utilize Treasury Management products and services.
With extensive knowledge of all Treasury Management products, including online banking, ACH, Remote Deposit, Lockbox, Positive Pay, and Sweeps. Additional responsibilities include, but are not limited to, training & support to customers on how to effectively utilize their Treasury Management products in accordance with their business needs on multiple online platforms.
Essential Duties and Responsibilities
- Completes all complex and urgent requests for clients within a reasonable amount of time.
- Communicates effectively with all internal and external customers on pending items and issues with Treasury Management & Business Banking accounts, products, and services.
- Communicate effectively and timely with clients on any impacting update that could affect their day-to-day operations
- Utilization of the CRM system for reporting and analysis purposes
- Identifies cross-selling opportunities to support growth of the Bank
- Identifies and escalates product outages through proper channels
- Recommends any process changes to improve efficiencies and enhance customer service experiences.
To perform this job successfully, an individual must be able to perform each essential duty in line with a team of peers. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
- Individual must be able to work independently and in a group, with an assigned team of peers.
- Take initiative to identify and anticipate client needs and make recommendations for service-related concerns.
- Ability to communicate with a clear, audible speaking voice to address customer requests.
- Ability to read, comprehend and respond to emails and secure messaged through online banking platforms.
- High School Diploma or equivalent
- 3-5 years of applicable and exceptional customer-facing experience
- Preferred: Bachelor's Degree in a business-related field
- Previous banking experience
- Knowledge of Treasury Management & Business Banking products and services
- Knowledge of internal and online banking platforms
- Proficiency in Microsoft Office Products, Word, Excel, and Outlook
Job Summary
Full Time
$53k-71k (estimate)
06/14/2024
07/02/2024
simmonsbank.com
SAINT LOUIS, MO
1,000 - 3,000
1903
BILL UHLEMEYER
$10M - $50M
Banking
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About Simmons Bank
With a motto like Dreams: Realized, Simmons Bank (Simmons) is passionate about dreaming big and making a difference. Since 1903, the bank has turned its communities dreams into reality through its rock-solid commitment to integrity, excellence, collaboration and growth. In addition to its 117-year legacy in banking excellence, Simmons present-day is more exciting than ever due to its rich culture and high performance. In the last six years, Simmons has catapulted from a bank holding company with approximately $3.2 billion in assets to an approximately $20.8 billion-asset company as of March 30 ...
, 2020 operating in seven states: Arkansas, Illinois, Kansas, Missouri, Oklahoma, Tennessee and Texas. But the growing bank doesnt just promote excellence in the workplace Simmons culture is all about dreaming big for its communities, too. Associates engage every day with elementary schools, fire departments, food banks and advocacy centers, and passionately partner with charitable foundations to empower their local communities. In 2017 alone, Simmons associates participated in 1,115 community development activities where they used banking skills to help predominantly low-to-moderate income individuals. Even as Simmons has grown to over 3,000 associates, the company has never forgotten its roots as a friendly neighborhood bank the warmth, community and personal touch that defines its culture is felt at every level of the company.
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