Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Product Management Principal – Life Insurance , you will serve as a significant and critical contributor to the strategic direction of Life Company’s product road map development, delivery of product roadmap, driving innovation and maximizing the value of the products to best serve the membership. As a subject-matter expert in the Life Insurance industry, utilizes industry knowledge and resources, market data, and member insights to formulate recommendations to executive leadership based on analysis of profitability, competitiveness, and sales performance to drive the development and launch of new products. Oversees new product launches and continuously evaluates product performance, ensuring alignment with business’ vision and strategic direction. Works extensively and collaboratively with internal stakeholders to support delivery and sustainment of industry leading product offerings. Appropriately assesses risk of all proposals and recommendations based on life insurance related regulations, and risk and compliance requirements.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX, Tampa, FL., Phoenix, AZ., Colorado Springs, CO. or Charlotte, NC. campuses. San Antonio, TX is the preferred location. Relocation assistance IS available for this position.

What you'll do:

• Responsible for strategically driving the development, launch, support, and improvement of Life insurance products in partnership with executive leadership. Leads the execution of innovative life insurance products that drive market share growth and delivers exceptional and differentiated customer value; optimizes product mix, leveraging segmentation to drive profitability metrics, member satisfaction, and retention strategies.

• Demonstrates executive level thought leadership for strategy development and applies technical expertise to produce innovative solutions in support of Life Company and Enterprise strategic direction. This includes compiling, analyzing, and interpreting complex data and market insights to make strategic and tactical recommendations to products, services or experiences for life insurance products and the line of business.

• Utilizes subject matter expertise as it relates to Life Insurance industry standards and benchmark data to inform senior leadership of key market intelligence to help continuously shape product vision; serves as a product and industry subject matter expert, educating and increasing product and industry acumen among business partners.

• Ensures alignment, prioritization, and coordination of product road map activities contributing to increased profitability, improved competitiveness, and outsized sales performance.

• Works directly with Life Strategy Team and Data & Analytics to develop product dashboards and metrics that demonstrate a clear understanding of funnel metrics that support analyzing and evaluating strategic performance in alignment with life insurance strategy.

• Has shared accountability, along with P&L leadership, of assigned life insurance product suite for appropriateness of financials, marketing strategy, market competitiveness, member experience, regulatory compliance, risk management, as well as efficiency of operational process improvements and technology delivery.

• Works collaboratively with cross-functional team to include Product, Marketing, Finance, Credit Risk Management, Legal, Information Technology, Operations, and the Distribution Sales and Services teams to deliver an industry leading product offering.

• Ensures risks associated with business activities are appropriately identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (Total of 14 years of experience without bachelor’s degree)

• 10 years of industry experience in product management, digital transformation, data science or visualization, actuary, underwriting, marketing, or sales/service within the Financial Services industry.

• 6 years of professional experience leading all aspects of a Life, Annuity, or Health structure product development within a large-scale and digital insurance platform.

• Advanced knowledge and wide range of expertise in life insurance, annuities, investment, and/or health products.

• Proven subject-matter expertise experience in product strategy and product roadmap development.

• Extensive understanding of product P&L and ROI drivers; entrepreneurial spirit and excitement of developing products from an early stage.

• Advanced in analysis and data interpretation with a wide-range experience leveraging different types of data to form hypotheses, test those hypotheses and recommend solutions.

• Deep knowledge of applicable product related regulations, and risk and compliance requirements.

• Demonstrated ability to think strategically to build strategies, leverage and influence leadership and cross functional teams to execute major initiatives.

• Excellent written and verbal communication skills; experience working with an executive stakeholder audience which is comprises a broad span of organizational levels. 

What sets you apart:

• US military experience through military service or a military spouse/domestic partner

• 10 or more years of industry experience in product development and product strategy

• Subject matter level expertise in Life Insurance industry

• Experience with distribution, digital and/or sales experience

• 2 or more years of Proven Risk management experience

• Graduate degree or equivalent designation

• 2 or more years of IT/Agile experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $158,960 - $303,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.