At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
Reimagine What's Possible
We are seeking a Collections Associate to work within our Shared Business Services team at our Global Headquarters in Allentown, PA!
Principal accountabilities:

• Manage small portfolio of customer accounts
• Provide general administrative support to the collections and billing team, executing department tasks to achieve team goals
• Adhere to documented regional, business and/or customer specific process Job Aids
• Research on-account funds in customer accounts for efficient processing of customer refunds
• Outbound calls and emails to customer accounts payable departments to initiate and process refunds for on-account funds
• Research customer short-payments and work with commercial team and customer for identification of customer disputed items
• Monitor customer advances to ensure that they are offset against invoices in a timely manner
• Periodic reporting to explain open credits and customer advances to Supervisor, NA Billing and Collections
• Entry of dispute details into SAP Dispute Management tool
• Record customer contacts in SAP customer management system (Process Receivables)
• Management and recording of Customer check payments received at HQ - customer follow-up
• Management of customer portals and customer information requests: Establish relationships, fill-out questionnaires, remittance requests, user set-up, customer set-up thru Survey Response and on-going maintenance
• Review and evaluate customer portal requests for invoicing, work with commercial group to establish Terms & Conditions and required contractual changes, coordinate portal training/invoicing transfer to billing analyst.
• Participate in quality audits as needed
• Support Escheat/Unclaimed Property process in collaboration with process analyst on the SBS Governance team
• Work in SAP to maintain customer data
• Participate in required trainings
• Manage 'Right Now' Queue

Qualifications/requirements:

• High school diploma/GED
• 2-3 years relevant business experience
• French written and spoken communication skills are a plus
• Must have strong verbal and written communication skills, as well as interpersonal skills and be capable of interacting with a diverse team of people with various backgrounds and interests
• Demonstrated strong proficiency using Microsoft Office products; SAP experience is a plus, computer literacy.
• Excellent organizational skills and ability to handle competing priorities
• Superior time management skills, and the ability to prioritize tasks with minimal supervision
• Resourcefulness, flexibility, and detail oriented
• High level of sound and independent judgment, reasoning, and discretion
• Ability to learn new tasks and work independently
• Confident, personable, professional, and diplomatic
• Responsive and positive

Air Products proudly values the skills, dedication, and leadership that veterans bring to the table. As a veteran-friendly organization, we actively encourage and welcome veterans to apply for various roles within our company. We recognize the unique strengths and experiences that veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.
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We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.
We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.
Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you'll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.