Job Details
Job Location
Agua Caliente Rancho Mirage - Rancho Mirage, CA
Position Type
Full Time
Description
JOB DESCRIPTION SUMMARY
To assist in Spa operations and functions based on standards stipulated by management. Provide clerical responsibility in support of Spa Management and all areas of Administration. Coverage of desk & spa shifts when necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Assists the management staff and daily Spa Operations.
• Assist with front desk check in/out, collect payment, retail sales and spa service reservations.
• Handle customer concerns that are escalated by the front desk staff. Completes, maintains, and processes pertinent paperwork and records.
• Work closely with security and management to resolve guest concerns while maintaining the security and safety of tribal assets.
• Ensure the proper execution of all front desk audit functions.
• Effectively manage spa room, provider, and facilities to maximize daily operational utilization profitability.
• Assists in updating and maintaining inventory of office supplies.
• Analyze and organize office operation as well as performs clerical duties such as typing, filing, proofreading, creating documents and sorting mail.
• Responsible for guest/member communications and guest appeasement.
• Inputs and updates guest information in Spa Soft computer program.
• Help train new and existing employees for the efficient operation of the department.
• Execute the properties' emergency procedures for all emergency circumstances.
• Assists with inventory and ordering of retail and back bar.
• Work closely with Housekeeping and Engineering to resolve issues within the spa and pool areas and department.GAMING EXPERIENCE NOT REQUIRED

Qualifications
EDUCATION and/or EXPERIENCE

• High school diploma or G.E.D.
• 2 years Spa costumer and operations experience preferred.
• Good communication skills and must be computer literate.
• Must be able to communicate in English.

WORKING CONDITIONS/PHYSICAL DEMANDS

• To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.
• Also may be subjected to a smoke filled environment.
• Typically the individual will be housed in the spa environment.
• The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.
• Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.