2 entry level technical support Jobs in port washington, ny
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LTS - Video Solutions for Security Professionals
Port Washington, NY | Full Time
$65k-82k (estimate)
1 Week Ago
A
Entry Level Technical Support
$65k-82k (estimate)
Full Time
1 Week Ago
LTS - Video Solutions for Security Professionals is Hiring an Entry Level Technical Support Near Port Washington, NY
Job DescriptionSummary of Position:We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.
Key Responsibilities:
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10 Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Key Responsibilities:
- Maintain an in-depth knowledge of our complete line of products and services
- Embrace and learn the Video Surveillance / CCTV technologies and their applications
- Provide product demo and technical training to the sales team and customers
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
- Build and test PC-based DVR systems to customer's specifications
- Provide prompt and effective customer service and technical support
- Service customers in an effective and efficient manner; Partner with internal teams in a proactively
- Other duties as assigned
- 1 Years of Professional Experience in technical support or related areas
- Industry recognized technical support certificate such as a CompTIA A is a plus
- Experience in security system industry is highly desired
- A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
- Fresh graduates welcome
- Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with minimal supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving and team player mindset is a plus
- Proactive and enthusiastic to excel
- Domestic and/or International Travel may be required (up to 15%)
- Willing and able to work additional hours when needed
- Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need
LTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to security professionals, installers, system integrators, consulting firms & resellers of all sizes. With 10 Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions.
Job Summary
JOB TYPE
Full Time
SALARY
$65k-82k (estimate)
POST DATE
05/19/2024
EXPIRATION DATE
07/18/2024
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