Job Description What we offer: With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their career path with cross-team and cross-company development opportunities. We offer: Employee focused approach Competitive Salary Strong Bonus Opportunity Front Loaded Vacation, Personal, and Sick Paid Time Off 401(k) w. Company Match Medical, Dental, and Vision Insurance with Health Savings Account and Flexible Spending Account options Holiday Pay Wellness Program Employee Assistance Program Disability, life, and AD&D Insurance Employee Stock Purchasing Program We’re looking for: AFC is seeking a relationship builder who is energized by meaningful interactions with customers, both current and prospective. The Relationship Associate will spend about 10% of their time securing and supporting new business and 90% devoted to servicing existing accounts. Your Responsibilities: As the Relationship Associate, you’ll: Assist the Relationship Manager in achieving branch goals. Manage, service and mitigate risk on customer accounts by utilizing applications such as Salesforce and Tableau. Develop an understanding of customer needs by use of customer relationship management (CRM) tools and work queues. Identify and manage daily customer delinquencies. Support product campaigns to new and existing accounts. Understand and operate within compliance of all applicable laws and codes for the assigned geographic area. Other duties, as assigned. Background qualifications: Preference for one (1) or more year of relevant customer service or account management. Previous sales or upselling experience preferred. Experience with Microsoft Word and Excel and CRM familiarity is preferred. Proven attention to detail and ability to prioritize and stay organized. A valid driver's license is required. What we do: We fuel the entrepreneurial dream in our community. For more than 30 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. AFC is proud to be a subsidiary of KAR Global. AFC’s core business complements the other business units within the KAR Global’s group of companies. For more information about KAR Global and its affiliated companies, visit KARGlobal.com. KAR Global makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, KAR sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. KAR continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, KAR has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the KAR brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. KAR Global is an equal opportunity employer and a drug-free workplace.