22 patient service representative park ridge full time Jobs in chicago, il
Christian Community Health Center is Hiring a Patient Service Representative (PSR) - Full Time and Part Time Near Chicago, IL
Under the guidance of the Clinical Operations Manager, the Patient Service Representative is a part of the patient’s care team that coordinates services by performing patient access, registration, scheduling, patient financial counseling, insurance verification, and appointment confirmation.
Additionally, as a part of the patient’s care team, the Patient Service Representative must be able to establish and maintain effective working relationships with patients, families and other internal/external customers; use computers and a variety of software; and manage multiple and sometimes competing tasks with frequent interruptions.
- High School diploma or equivalent
- Experience working in a clinical setting
- Knowledge of multi-line telephone system
- Call Center experience preferred
- Bilingual Preferred
- Knowledge of Electronic Practice Management (EPM) and Electronic
- Health Records (EHR) systems preferred
- May require travel to support clinic coverage needs at all CCHC locations
- Being fully vaccinated against COVID-19 is a condition of employment for all CCHC employees, unless approved for a medical or religious exemption.
- Provide initial customer service to all Call Center contacts, including but not limited to scheduling and confirming patient appointments for multiple locations, using an electronic telephone software system (Cisco)
- Collects information required for appointment scheduling, including, but not limited to pre-registration and verifications of all insurance and authorizations
- Uses payer resources and websites to explore and assess patient eligibility
- Ensures correct insurance information is collected at the time of scheduling.
- Provides information about the Sliding Fee Scale Discount program (i.e. eligibility requirements; required documents; etc.) to un-insured patients
- Responsible for collecting income information for un-insured patients at the time of scheduling
- Responsible for routing incoming calls and/or messages to the appropriate staff member(s)
- Screens and informs patients and clinical staff of CCHC’s policies and procedures regarding method of payment sources for services rendered
- Participates in team huddles, meetings or discussions/consultations to ensure appropriate coordination and communication of patient/client services
- Works in collaboration with the clinic team members (i.e. PARs; MAs; Nurses; etc.) to identify and resolve issues and/or other challenges
- Responds to request for information and inquiries about patient access processes, policies and/or other related information; researches and resolves customer concerns
- Serves as a backup Patient Access Representative (PAR) as needed
- Performs other related duties as assigned
Job Summary
Full Time|Part Time
Ambulatory Healthcare Services
$38k-50k (estimate)
03/15/2023
05/24/2024
cchc-online.org
CALUMET CITY, IL
50 - 100
1991
ROY LACEY
$10M - $50M
Ambulatory Healthcare Services
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About Christian Community Health Center
Christian Community Health Center (CCHC) delivers comprehensive primary medical, dental, behavioral health and supportive services that respond to the needs of the communities we serve. CCHC is a 501(c)3, federally qualified health center (FQHC) established in 1991 to address the health care and social service needs of Chicago. CCHC is a leader in care coordination, with programs that provide services across an integrated spectrum of areas including Health & Prevention; Education & Life Skills; Housing & Shelter, and Intervention & Support. We currently operate seven sites throughout the Chica ...
goland area, including three community health centers, as well as a mobile health van providing a wide range of primary medical care and social services.
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