Education and Work Experience:

• Associate's/Technical Degree or equivalent combination of education/related experience: Required
• Bachelor's Degree: Preferred
• Five years' application/technical experience: Preferred
• Cerner Patient Accounting experience: Preferred 

Essential Functions:

• Analyzes and documents needs of hospital and healthcare network departments and assists in the development of best practice standards. Maintains and modifies complex software utilizing established standards and departmental protocols for systems, design, coding, documentation, and distribution to meet user requests and specifications. Manages the planning and installation of automated systems. Works with end users to develop specifications for the purchase, development and installation of software systems. Monitors progress of the plan and proposes corrective action where indicated. Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation.
• Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects. Facilitates application workflow design and application integration sessions. Develops and monitors measurements of process improvements, including those enabled by standardized workflows.
• Provides ongoing support for existing computer applications. Provides support for problem resolution; refers the problem to senior-level personnel if necessary. Implements solutions, communicates them to end users and tracks resolution. Analyzes incidents, identifying trends and major issues. Conducts routine status meetings with end users and leadership. Provides leadership support to analysts and team and to end users regarding system applications. Maintains service level agreements with various end-user departments and enterprise business units.
• Supports the preparation and delivery of training materials and formal/informal training. Identifies educational opportunities related to standard applications and operational use of them. Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency. Leads various user group meetings as assigned. Mentors support groups to assist with their understanding of applications and processes.
• Evaluates user requests for special enhancements to systems. Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues. Installs and tests software per release checklist guidelines.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.