Job Description

Are you looking to start a career in the insurance industry? We want highly motivated and determined job seekers to APPLY TODAY. No matter your insurance service experience, we'll invest in your success. This position receives a bonus each month for activity & productivity. We provide our new Customer Service Representatives with ongoing training and support on their path to success so they can best serve our customers! 

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Retirement Plan

Responsibilities

• Provide quality, red carpet service to new and current customers.
• Cross-sell additional products with customers to save them money & promote retention.
• Maintain email throughout the day; responding promptly to incoming emails.
• Maintain records of service & quoting activity and referrals received for back office tracking.
• Answer phones and assist customers or redirect to correct team member when necessary.
• Notate systems with vital customer interaction information as needed.
• Bilingual Agents: Provide sales or service assistance to Spanish speaking customers and clients as needed. 

Requirements

• NC Property & Casualty Licensed Preferred, if not licensed we provide licensing options.
• Enthusiastic personality with a hunger to help customers and cross-sell policies.
• Ability to urgently assist clients when the need arises.
• Positive disposition with the ability to work in a team environment.
• Competitive spirit and lead the pack mentality.
• Self-starter, able to work independently once trained.
• Grit & determination, able to push through hours of high volume.
• Bilingual, fluent in both English and Spanish.