Location:

Location:

Bench Store Team Leader - San Jose, CA in San Jose, CA at Party City **Location:**

**Experience:**

Not Specified **Job Description**

**Come Join The Party!**

**Cultivate a Customer Centric, Engaged Team**

* As a Store Team Leader, you will bring our service model to life, which is friendly, easy, and accurate.

* You will have full accountability to hire, train, coach, and develop your Store Team to deliver on our promise to be Customer First.

* You will lead your Store Team in delivering friendly in-store and curbside shopping experience and reinforce exceptional customer service behaviors with recognition and praise.

* You will ensure your Store Team provides the ultimate balloon experience for our customers.

* You will leverage technology to enhance the customer's experience.

* You will enable the Store Team to thrive in a fast-paced environment by role modeling an *It Can Be Done* attitude, establishing a culture of inspiration and showing commitment to the organization's goals and strategies.

* You will be responsible for creating an environment that promotes Team Member engagement and retention.

* You will invest your team's time in training strategies and initiatives to enhance your Store Team's skills and capabilities.

* You will create sustainable talent plans to fuel continued team growth.

**Drive Results and Efficient Operations**

* You will be responsible for executing best-in-class sales and service strategies to deliver sales, profit, and service targets.

* You will leverage and understand all your business reports to make daily decisions.

* You will drive sales growth in core businesses, balloons and omnichannel services.

* You will oversee all aspects of merchandising and inventory replenishment.

* You will manage payroll and store profitability.

* You will be responsible for store planning, scheduling, and task prioritization.

* You will lead an operationally efficient store, enabling a sales and service culture.

* You will provide services and solutions that drive customer loyalty.

* You will always prioritize customer interactions over tasks.

**Job Requirements**

**Physical Requirements**

* The replenishment process requires you to lift, push and pull up to 25lbs daily.

* Cleaning, store recovery, setting plan-o-grams and maintaining endcaps

* Climbing ladders to re-stock and obtain merchandise for our customers

* Ringing transactions on a register

* Utilizing our helium system to fulfill customer orders