Role : DSS Engineer

Location : San Diego, CA (Onsite requires frequent travel around the city)

Job Description:

• 6 years' experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint, and technologies such as AD, DNS, Exchange, and Citrix.
• Imaging and new PC Deployment
• Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching.
• Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams.
• Good at troubleshooting skills and imaging
• Experience on ServiceNow ticketing tool will be a plus.
• Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals.
• Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams.
• Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining.
• Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity.
• Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching.