SUMMARY

Under general supervision, the candidate will answer inquiries and provide information to the general public, students, visitors, and other interested parties regarding academic programs and direct traffic to departments, offices, and employees within the organization. Associates work closely with Admissions Office, Financial Aid Office, Billing & Payments Office, Records Office, Academic Departments, and Student Services. Associates must show initiative and be able to regularly handle confidential and sensitive information pertaining to students. Associates operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers. Answer telephones, direct calls, and take/deliver messages. Serves as resource for the department.

SPECIAL REQUIREMENTS

Must type 40 net words per minute with 95% accuracy evidenced by a typing certificate. A valid typing certificate from a 5-minute evaluation must be uploaded to your application. Applications without a valid typing certificate attached will be deemed incomplete and will not be considered further. Free Online Typing Test evaluation of 5-minutes from Speed Typing Online (https://www.speedtypingonline.com/typing-test) may be used to fulfill this requirement.

ESSENTIAL DUTIES – May include but not limited to:

• Operate telephone system on Microsoft Teams to answer, screen, or forward calls, provide information, take messages, or schedule appointments.
• Greet persons entering campus, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Receive payment and record receipts for services.
• Schedule appointments; maintain and update appointment calendars.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Analyze data to determine answers to questions from customers or members of the public. Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with documents.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Perform duties, such as taking care of plants or straightening magazines, to maintain lobby or reception area.
• Keep awareness and/or record of staff members' whereabouts and availability.
• Schedule space or equipment for programs and prepare lists of participants.
• Process and prepare memos, correspondence, or other documents.
• Regular and reliable attendance at the College during scheduled days and work hours. Periodic evening and weekend work required. Some overtime may be required.
• Perform such similar, comparable or related duties as may be assigned or required.

KNOWLEDGE/SKILLS

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking — Talking to others to convey information effectively.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Mathematics — Using mathematics to solve problems. Knowledge of arithmetic, statistics, and their applications.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.