INTRODUCTION

This job description outlines the requirements, reporting relationships, authority level, responsibilities, and duties for the position of Sales Associate for Big Mike’s Rental, Retail, and services.

Summary/Objective

The Sales Associate position is responsible for developing, maintaining, and interacting with new and existing customers to increase sales of products and/or services. Develop in tandem with BMR Assistant Manager, sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability. In addition, this position is responsible for Sales Support for the Outside Sales Team, Retail Store, Phone Sales, Lead Generation, Quotes, and to assist in meeting the established goals and operating procedures of the Company.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

1. Contact new and existing customers through, but not limited to, phone calls, email, mailings, fax, and seminars to communicate opportunities to extend initiatives with the company.
2. Prospects, qualifies, and generate sales within the company’s existing customers.
3. Match services to customers requirement and close contracts for defined services.
4. Collaborate with product management and account management to facilitate new services or programs, messages, campaigns, and offerings.
5. Respond to request for information from customers for information and give presentations.
6. Engages in technical discussions with potential clients through demonstrations and presentations.
7. Remains knowledgeable and up-to-date on changes and developments in all products offered by the company.
8. Keeps management informed of all activity, including timely preparations of reports
9. Adhere to all company safety policies and procedures.
10. Adhere to all company policies and procedures.
11. The ability to occasionally lift and/or move items over 50 pounds
12. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Duties and responsibilities

• Retail Store processes including cashier transactions if needed
• Executing sales programs for either some or all the company's product line
• Execute the developed sales strategies, plans, and advertising or promotional programs. Present product price adjustments to customers as required in a timely manner.
• Constant interaction with the Outside Sales team and the customer to properly determine customer requirements and expectations, aid in their decision making, and recommend specific products and solutions.
• Provide alternative options to accommodate cost, availability, or specifications; sell the complete package through project related items, cross-selling, up-selling, and promoting sale items.
• Evaluate new product and market opportunities and communicate analysis to management. Establishing and maintaining rapport with key contacts in key markets; identify current and future needs and potential changes including special pricing needs and communicate those requirements with the Store Manager.
• Meet and exceed monthly sales, margin plans, and generate new and repeat sales
• Build customer loyalty through assisting in product demonstrations, provide product and technical information, literature, and sample requests. Educate customers as needed on industry trends, terminology, product features and benefits, and current product promotions.
• Follow a customer contact schedule to ensure proper preparedness for Deliveries. Partner with Purchasing Department and BMR Assistant Store Manager to ensure inventory levels support sales volume, non-Stock special orders, and backorders are being processed, sold product is pulled, and deliveries are scheduled in a timely manner. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Partner with Accounting Department to ensure account information is accurate; names, addresses, credit limits, purchase orders, etc. Pro-actively work with customers on A/R’s to resolve payment issues in a timely manner.
• Perform all other duties as assigned by management.

Skill, Knowledge and Abilities:

• Strong Commitment to Customer Service including positive Professional Verbal & Non-Verbal Communication Skills. Able to properly interact with customers of all backgrounds.
• Knowledgeable in Sales practices and procedures, negotiation, and pricing strategies. Ability to identify growth opportunities and customer potential, generate new sales leads.
• Knowledgeable in Computer Skills (I.E. Windows applications, Excel, E-mail, Word, and computer record keeping.
• Understand the importance of safety policies and procedures; identify and correct safety hazards and encourage others to work safely.
• Strong Time Management Skills, ability to prioritize; complete tasks and assignments in a timely manner, and to seek additional projects and opportunities in down times.

Supervisory Responsibility

This position has no supervisory responsibility.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While perform the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.

Position type/ Expected hours of work

This is a full-time position and hours of work and days are Monday through Friday 8:00 am to 5:00 pm. Rotating Saturday shifts 8:00 am to 2:00 pm as scheduled by management.

Work Environment

This job operates in an office and outdoor environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. You may be asked to operate rental equipment and ensure that equipment is properly loaded and secured on trailers prior to departure.

Required Education and Experiences

Required: High school or equivalent

Preferred: High School Diploma

Preferred: Valid Driver’s License – must be insurable with company insurance.

Bilingual Spanish speaking is preferred

Experience:

• A minimum of 2 (two) years Sales experience required, industry and market knowledge preferred.
• 2 or more years of post related work experience in an industry related position; 2 or more years of Retail Sales experience can be substituted at the Store Manager’s discretion.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, duties, responsibilities, and activities may change at any time with or without Notice