SharePoint support work. Acts as a secondary response for technical support. Provides for complex products, including escalated issues, mainly to end users, along with developers and corporate customers. Provides support via telephone, written correspondence, and electronic media. Works independently with limited supervision. May provide technical training, coaching and mentoring to other engineers. May act as substantial technical resource in certain product areas.
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Required Skills & Experience
2-3 years SharePoint Technical Support experience
Solid understanding of standard computer science concepts
Knowledge of personal computers, relevant operating systems, applications, and/or languages
Knowledge of personal computer architecture and networking
Solid understanding of technical support issues
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.
Strong communication, problem solving, and technical writing skills; excellent customer service and support skills
Nice to Have Skills & Experience
Bilingual in French, Spanish, or Portuguese
Later shift: 10-7 or 11-8 CST.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.