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Retail Service Specialist
Apply
$101k-132k (estimate)
Full Time 2 Days Ago
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American Automobile Association is Hiring a Retail Service Specialist Near Allentown, PA

Retail Service Specialist
We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members.
Responsibilities include, but are not limited to:
  • Greet all members and customers, determine their need and provide Legendary Service;
  • Reach sales and service goals (and earn incentives!) for multiple AAA products and services;
  • Prepare and provide TripTikĀ® travel routings, marked road maps, tour books, and other travel-related materials;
  • Make hotel and car rental reservations for members, and provide travel destination information;
  • Issue passport photos;
  • Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;
  • Perform additional job-related duties as assigned by management.
Qualifications:
  • Experience in retail sales, banking or similar customer service/sales environment;
  • Proven ability to exceed assigned sales or service quality goals;
  • Ability to work overtime, including Saturdays;
  • Experience with Microsoft Office basics;
  • Ability to travel locally when necessary;
  • A high school diploma or GED;
  • Successful completion of pre-employment assessments, background check and drug screening.
Benefits:
  • Extraordinary medical/dental/vision/life benefits
  • 401(k) Savings plan with company match
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)
AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.
Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."
AAA is an Equal Opportunity Employer

Job Summary

JOB TYPE

Full Time

SALARY

$101k-132k (estimate)

POST DATE

04/24/2024

EXPIRATION DATE

05/07/2024

WEBSITE

aaa.com

HEADQUARTERS

HEATHROW, FL

SIZE

3,000 - 7,500

FOUNDED

1900

CEO

MARSHALL DONEY

REVENUE

$1B - $3B

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About American Automobile Association

AAA. Always here for our Members, communities, and you. Welcome to AAA Northern California, Nevada & Utah. For well over a century, weve continued our long-standing commitment to diligently serve our Members and communities. We have achieved this, and our exemplary reputation, by delivering our wide range of services that span from the roadside assistance were famous for; to automobile, homeowners, life and other personal lines of insurance; as well as travel services; and discounts that allow our Members to enjoy life both on and off the road. Beyond the top services we offer, there is still ... so much more to AAA. We also lead the way in the advocacy for alternative fuels and vehicles, encourage our employees to take advantage of the ability to volunteer their time to deserving organizations and causes in our communities, and offer an array of community focused programs such as car seat installation, teen safe driving, approved auto repair, and AAA battery round-up. Naturally, our leadership and excellence means finding the right individuals driven to continue and support the AAA commitment to serving our Members. Were always looking for passionate people just like you to bring your unique perspectives and ideas to strengthen our team. Joining AAA means the opportunity to be yourself while building a successful career. Youll also be able to take comfort in knowing that youll be covered by some of the best and competitive benefits in the industry. More
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The following is the career advancement route for Retail Service Specialist positions, which can be used as a reference in future career path planning. As a Retail Service Specialist, it can be promoted into senior positions as a Retail Store Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Service Specialist. You can explore the career advancement for a Retail Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Retail Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Retail Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Retail Service Specialist job description and responsibilities

Provide day-to-day sales support and customer service at a variety of shops.

04/09/2022: Lowell, MA

Takes note of any discrepancies or missing stock.

02/24/2022: Santa Barbara, CA

Process returns and exchanges according to store policy.

02/22/2022: San Jose, CA

Ensure cleanliness and maintenance of product area as per retailer specifications.

01/23/2022: Pocatello, ID

Strategize to enhance customer service, drive store sales and enhance profitability.

02/25/2022: Concord, NH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Retail Service Specialist jobs

Have at least a high school diploma or GED.

02/17/2022: Champaign, IL

Bachelor's degree in marketing or related field preferred.

04/07/2022: Amarillo, TX

Pursue a professional certification.

02/23/2022: Pascagoula, MS

Having a previous customer service experience would be an advantage.

03/22/2022: Moline, IL

Proven work experience as a Retail Sales Representative, Sales Associate or similar role.

03/01/2022: Orange, CA

Step 3: View the best colleges and universities for Retail Service Specialist.

College of the Atlantic
Cleveland State University