We are always looking for talented, experienced individuals to join our team. Work with a local, family owned small business with two locations in West Michigan.
About ACE HARDWARE
Grand Rapids ACE Hardware & CJS Ace Hardware are locally owned and managed. Staff are part of a family and have many opportunities to advance their pay and careers. Many of our staff have years of experience in customer service and helping solve DIY projects. As affiliates the Ace Hardware family, these West Michigan locations are part of 5,000 stores providing customers with a broad product selection and award winning service that only comes from being locally owned. We are your neighbors and love providing you with the very best products and service.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
The Cashier is responsible for register transactions involving the sale and/or return of merchandise as well as answering phones and greeting customers.
Service is responsible for the intake of items as well as the repair, sharpening, ordering.. etc. of said items.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
Provide a positive representation of CJS ACE HARDWARE.
Proactively assist customers in solving problems.
Greet customers throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Experience
Formal retail experience preferred.
Physical Demands
Standing, walking, lifting (up to 45lbs)
Already work for Ace Hardware? Existing Ace associates must have the approval of their current supervisor before applying.