Job Title: Field Service Technician I

Duration: 6 Months

Shift: Monday - Friday, 08:30 am - 5 pm

Location: Brockton, MA


Job Description:

Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will

provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,

Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

You are responsible for:

-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.

-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing

locks)

-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.

-Inspecting products for correct operation and resolving noted issues and/or escalating according to established

procedures

-Prioritizing and planning service calls

-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory

-Contacting the customer with the estimated time of arrival

-Working with customers to ensure satisfaction with service delivery and understanding of product functionality

-Following key/alarm/combination control processes in assigned area of responsibility

Requirements:

High school Diploma (or equivalent)

Have a valid driver's license and driving record that satisfies DN s fleet requirements

Successfully complete background check and drug screening

Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed


Physical & Technical Requirements: This is a physical job, so you must have the ability to do the following:

" A valid driver s license with satisfactory driving record within company-required standards.

" Ability to successfully pass background and drug testing

" Ability to lift 50 pounds and work in close quarters within and around the equipment.

" Familiarity with computers and a variety of consumer communications devices, such as smart phones.

" Travel to/from assigned territories and company facilities, including during inclement weather is essential.

" Service experience or electro mechanical experience is a plus

" You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites.


In the Field: Every day brings something different, Field Techs should be comfortable in different settings, for example:

" Inside banks and retail establishments

" Outside in all weather conditions, possibly for extended periods of time.

" Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call

rotation when scheduled

" You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory

towards solving and decision making.