Student Services Specialist (Admissions and Records) Job ID: 319955
Location: Scottsdale Community College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range

$18.48 - $23.12/hourly, DOE
Grade

109
Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm
To best serve the students, department, and college, this position requires a physical presence on campus.
Work Calendar

12 Months
Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Campus Statement

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.
We are seeking to attract academically and culturally diverse staff and faculty who possess a strong commitment to teaching, learning, and student success. We encourage all in our college community to contribute to and shape the direction of SCC's social justice, inclusivity, and equity strategies.
At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.
https://www.google.com/url?q=https://youtu.be/ZhfQqH5r9AA&source=gmail&ust=1698853793455000&usg=AOvVaw2qkvzAjcqXA01Hs3Ti_WsF" href="https://apptrkr.com/get_redirect.php?id=5206184&targetURL=https://youtu.be/ZhfQqH5r9AA" rel="noopener nofollow noreferrer" target="_blank">SCC Wins the 2022 Sterling Award
https://www.google.com/url?q=https://www.maricopa.edu/about/institutional-data/fast-facts&source=gmail&ust=1698853793455000&usg=AOvVaw3C20uSkqpJuKdzF3_hAVLJ" href="https://apptrkr.com/get_redirect.php?id=5206184&targetURL=https://www.maricopa.edu/about/institutional-data/fast-facts" rel="noopener nofollow noreferrer" target="_blank">MCCCD Fast Facts
Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
Benefits & Perks Options:

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program:
  • Sight-On-Site Eye Care Services
  • Diabetes Empowerment Education Program
  • Mobile On-site Mammography Screenings
  • Employee Assistance Program (EAP)
  • Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
  • Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10 Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Scottsdale Community College (SCC) is seeking two full-time, Student Services Specialists. These positions provide a full range of support services for Admissions, Records, and Registration including reviewing and responding to requests via in-person, online, by phone, and other media sources. Services provided include admissions processing, residency, and lawful presence classifications, registration and other related records processing. The student services specialists are also responsible for other duties that may include processing and evaluating transcripts, monitoring reports, and creating and updating department documents as needed.
To best serve the students, department, and college, this position requires a physical presence on campus.
Please read the "How to Apply" section to avoid incomplete application materials.
Essential Functions

50% - Provides customer support in various Admissions & Records functions, related to admitting and registering students and maintaining student records, in compliant with laws, regulations, policies and procedures; provides information and assistance to students regarding admissions procedures and processes; provides customer service by reviewing and responding to requests via in person, online, by phone and other media sources
20% - Oversees and monitors various functions and/or programs within the Admissions & Records Department including but not limited to dynamic forms, non-credit offerings, graduation, transcripts, report monitoring, etc.
20% - Prepares and reconciles reports related to enrollment in order to comply with district and government requirements; retrieves information and enters or updates information in reports, logs or other documentation or record-keeping system
10% - Other duties as assigned, including serving on various college-level committees and task forces
Minimum Qualifications

Associate's Degree from a regionally accredited institution and one (1) year full-time equivalent of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
High School Diploma/GED and three (3) years full-time equivalent of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
Desired Qualifications

A. Associate's degree or higher
B. Two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs
C. Experience with interpreting and explaining laws, regulations, and policies to customers
D. Experience working in Admissions, Records, Registration, and other Enrollment Services activities
E. Experience in a high volume, direct customer service setting
Special Working Conditions

• Travel to campus during the interview/selection process will be at the candidate's own expense.
• Will be required to travel or be assigned to other MCCCD locations.
• May be required to work evenings and weekends.
• May require prolonged periods of sitting and viewing a computer screen.
• May be required to lift or carry up to 25 lbs.
• This position requires a physical presence on campus to best serve the students, department, and college.

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. For instructions on how to apply, go to HCM Internal Applicants Quick Reference GuideAt this time, Scottsdale Community College does not provide Visa Sponsorship.
Posting Close Date

Open until filled
First Review May 6, 2024
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=319955&PostingSeq=1
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