Company Description
Become part of the first Raffles hotel in the Americas. Help launch the brand and re-define luxury hospitality in the heart of Boston's Back Bay. Be an ambassador for the brand and your hotel where you will utilize your passion for hospitality and guest service to ensure an engaged team, consistent guest satisfaction and outstanding operating results.
Job Description
The Spa Operations Manager is responsible for the oversight of all spa operations. This includes leadership of spa teams, supporting the overall spa, pool and fitness operation, quality and guest experience as well as team motivation is a key component to managing and overseeing the daily operations. This position must ensure colleague satisfaction, guest satisfaction, financial success, health & safety and environmental stewardship. The position supports the Director of Spa in the establishment and execution of clear short-term and long-term goals to ensure that the spa is recognized as one of the best spas in the world.
Job responsibilities include, but are not limited to:

• Ascertain guest satisfaction upon guest departure and ensure.
• Provide guest escorts to changing rooms, relaxation area and swimming pool.
• Complete all opening and closing duties professionally and accurately.
• Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
• Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
• Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
• Provide retail recommendations to guests tailored to their specific needs.
• Report accidents, injuries to management.
• Follow all company policies and procedures.
• Ensure uniform and appearance is tidy and professional, in line with grooming standards.

Qualifications

• Bachelor's degree required, preferably in Tourism & Administration.
• At least 3 years' experience in a luxury hotel Spa setting.
• Work Authorization in the U.S.

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision, life insurance, 401K and more.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.