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Position Overview:
As a Payment Support Manager, you will be part of the payment services group, providing support to accesso's eCommerce and Point-Of-Sale clients across the globe. You will be responsible for terminal deployments, eCommerce payment setup, investigating service deficiencies and other payment support requests. You will liaise regularly with numerous departments internally at all levels including Development/Engineering, Product Management, Implementation, Operations, Sales and our external payment partners, and their equivalent entities globally. You will troubleshoot all service faults and enhancement requests raised by the team, offering response and resolution within agreed service level targets.
Location: This role offers 100% remote flexibility anywhere in the US!
Reports to: Director, Client Success
Travel ✈️ Requirement: up to 20%
What you'll be working on:
Technologies 💻 you may work with:
What you bring to the role:
*If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.
Perks & Benefits
Full Time
$95k-126k (estimate)
05/02/2024
05/15/2024
accesso.com
BROOKLYN, NY
50 - 100
2013
$10M - $50M
Retail
At accesso we believe technology has the power to redefine the guest experience. We have been providing cutting edge queuing and ticketing technology solutions to some of the top attractions around the world, from theme parks, water parks and ski resorts to cultural attractions and sporting events. Our powerful and innovative solutions deliver breakthrough revenue generating technology for our clients around the world. Our vision is to connect visitors and venues with purpose, passion and partnership. Our mission is to be the premier technology partner within the leisure, entertainment and cul...tural markets by providing innovative and secure commerce solutions backed by inspired people with a relentless commitment to service. At accesso, our innovative approach to driving revenue is a key differentiator of our proprietary and patented technology. We help our clients achieve their goals through our unsurpassed service, rapid release software deployment and commitment to innovation. Everything we do helps our clients focus on what they do best - providing outstanding experiences for guests - while we provide technology that readily supports our clients efforts to drive revenue. We have focused intensely on fine tuning our process to ensure success for our clients and our company. Learn more at www.accesso.com.
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