Job Title: Arcade Attendant

Reports to: Arcade Manager

Compensation Type: Hourly

Summary of Position: Arcade Attendant is responsible for anticipating guest needs and exceeding guest service expectations while providing a fun and exciting atmosphere. Attendant will assist with minor repairs on game machines.

Duties and Responsibilities:

o Smile and greet the guests in a friendly and positive manner upon entering the arcade

o Assist guests of the arcade, explaining the operation of the machines and player’s card.

o Respond to customer inquiries and complaints in a timely and professional manner; provide answers to questions, make recommendations when necessary.

o Observe, instruct and monitor guests for safety and guideline adherence, removing disruptive guests if needed.

o Assist guests in redeeming winning tickets for prizes

o Complete daily inventory of prizes

o Perform minor repairs on machines.

o Place out-of-order signs on defective machines and return money lost in defective machines to customers

o Clean and maintain the redemption counter and machines; ensure prize inventory is kept neat and attractively displayed while maintaining sufficient stock. Communicate inventory shortages to management.

o Other duties as assigned by management.

o Perform Opening, Running and Closing department duties as assigned.

Qualifications:

o Excellent customer service and communication skills.

o Strong organization and multitasking skills.

o Professional appearance.

o Ability to work in a fast-paced environment with minimal supervision.

o Ability to lift at least 25 pounds.

o Basic computer proficiency.

o Must be able to walk / stand for extended periods of time.

o Manual dexterity to use and operate all necessary equipment.

o Be able to understand, follow and maintain safety standards at all times.

o Must be able to work a variety of shift including: days, nights, weekends and holidays.