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The Regional IT Support Manager is responsible for managing the IT support function for their assigned locations, including providing leadership and support to the Community Technology Support Coordinators, managing the Help Desk to ensure that published service level agreements (SLAs) are being met for the assigned locations, and oversight of any third-party vendors providing support. This position also assists with the everyday tasks involved with the maintenance and support of the computing environment for the corporate office and remote sites (IT hardware and software and business applications). This includes troubleshooting/resolving issues and identifying issues that require further assistance through use of the help desk ticketing system. In addition, this position provides production and project support in the areas of technical documentation, development, configuration, testing and troubleshooting. When needed, the Regional IT Support Manager also provides backup support for network and server administration. Performs other duties as assigned.
Community Support
End-User Support
Systems Support
Project Support
Miscellaneous
Up to 25% travel
Full Time
$106k-136k (estimate)
06/02/2024
06/15/2024
vicompany.nl
25 - 50
2007
Private
NGUYEN THIEN VINH
<$5M
Wholesale