About the Role:

To serve the needs of our growing customer base we are building out our field services organization and looking for a successful candidate to join our team as a Field Service Engineer. If you have experience in field service and a proven track record of providing exceptional service that focuses on customer satisfaction, we want you on our team!

Reporting to the Director of Field Services, the Field Service Engineer (FSE) will be responsible for meeting the daily installation, service, and maintenance needs of OneTrack equipment at our customer’s location(s). You will establish and maintain proper business relationships with customers and OneTrack team members to achieve our targets.

• Travel 75% with overnights required.

Essential Job Responsibilities:

The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Installation, maintenance, troubleshooting, and repair of OneTrack sensor devices at our customers’ warehouses.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs, internal service, and expense reports in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up of hardware-related service requests.
• Working cross-functionally within the OneTrack team to ensure deployments are carried out on schedule and according to customer requirements.
• Working with the Sales Team to provide technical advice and guidance in presales efforts.
• Provisioning, configuring, and troubleshooting OneTrack sensor devices prior to installation.
• Other duties as assigned.

Qualifications & Requirements:

The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education, and training, which provides the necessary knowledge, skills, and abilities are acceptable.

• 2 years of field based technical experience is required.
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
• Experience interfacing with both internal team members and external partners as part of a solution-based service process.
• Valid driver’s license and good driving record.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience working with wiring schematics, basic understanding of electronics.
• Excellent hands-on skills (crimping, routing, and terminating of wires, proper use of tools such as drill/impact drivers, screwdrivers, and wrenches).
• Proficient level of computer skills including Google Workspace/MS Office suites.
• Bachelor’s degree is a plus. An Associate Degree and/or an equivalent level of education plus experience is also acceptable. Let us know what you have achieved!
• Material handling equipment maintenance and repair experience is a plus.