Accelerate your Customer Service and Sales experience to the next level! Join the AAA Team as an Automotive Service Advisor!
At AAA, your success is our success. As an Automotive Service Advisor, we can offer you:
A competitive base salary up to $40,000 per year depending on experience, plus opportunities for additional income through monthly commission and spiffs and contests!
Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance - Coverage begins after 30 days from your hire date!
Over 2 weeks of Paid Time Off accrued during the first year of employment
8 Paid Holidays
401(k) retirement plan with up to 7% company match
FREE company-paid Life Insurance (2x your annual base salary)
FREE AAA Premier level membership (inclusive of product and service discounts)
Tuition reimbursement (Up to $5,250 per year)
An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, well-lit and safe work environment
Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round!
What our Automotive Service Advisors do:
Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.
What you will need to succeed:
High School Diploma or equivalent.
Three years in the automotive industry in a fast paced environment with a proven Sales and Customer Satisfaction Index record.
Knowledge of automotive technology (mechanics, hydraulics, and basic principles of electricity and electronics) and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is desired.
Must possess and maintain a valid driver's license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, apply now. You can expect to hear from us within 24-72 hours. Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.
AAA Club Alliance (ACA) is an equal opportunity employer. Military and Veterans are encouraged to apply.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Day range:
Monday to Friday
Weekends as needed
Shift:
8 hour shift
Ability to Relocate:
Midlothian, VA 23112: Relocate before starting work (Required)
Work Location: In person